Site Reliability Engineer

Description

The company builds software that helps finance organizations and their people work with more speed, clarity, and confidence, and its global teams span regions and time zones.

This role keeps the platform and services customers depend on reliable, fast, and highly available. You will design, build, and monitor scalable, secure cloud services within Cloud Services, working in a small team and sharing tasks as needed.

You will work with internal staff, managers, and customers to run and maintain operations. Curiosity about technology, a drive to keep learning, and the ability to help others grow matter most in this role.

Responsibilities

• Set up observability for applications and infrastructure so availability, reliability, and performance meet targets.
• Take part in on-call rotations, and document incidents and their fixes in post-mortem reports and regular review meetings.
• Work proactively with Product and Engineering teams to build, deploy, and maintain dependable systems and services.
• Shape new designs, architectures, standards, and methods for large-scale systems.
• Keep key services and automated systems highly reliable.
• Automate processes to raise reliability, performance, and availability.
• Keep technical documentation, workflows, and knowledge base articles current.
• Review pull requests and peer code, and give feedback.
• Build codified, automated integrations between Dynatrace, Azure DevOps, and Jira.
• Develop strong expertise in the company's software in several focused areas.
• Mentor others across several technical areas.
• Apply SOC and FedRAMP control knowledge to support the Compliance and Security teams.

Requirements

• A BS or BA in computer science, engineering, or a related technology field, or equivalent work experience.
• Proven experience as a Site Reliability Engineer or in a similar role.
• 6+ years of experience in cloud infrastructure and software development.
• 2+ years of hands-on work with Azure Kubernetes Service (AKS) and container-based deployments, or with platforms such as OpenShift, GKS, or EKS.
• Advanced understanding of APM and observability tools such as Dynatrace, AppInsights, DataDog, Log Analytics, New Relic, Prometheus, and Grafana.
• Advanced knowledge of Infrastructure-as-Code concepts and tools (Terraform, CloudFormation, Bicep, or ARM templates) on Microsoft Azure, AWS, or GCP.
• Deep knowledge of configuration management and orchestration tools such as Ansible, PowerShell DSC, Chef, and Puppet.
• Advanced understanding of cloud elasticity, security, and identity management.
• Well versed in Agile methods that use Jira or Azure DevOps Boards.
• 6+ years of hands-on work with automation in PowerShell, Bash, CLI, REST APIs, Python, ARM templates, or other scripting languages.
• 6+ years of hands-on work with source control in Git, Azure DevOps, or GitHub.
• 6+ years of hands-on work with container orchestration such as Kubernetes, OpenShift, AKS, GKS, or Helm.
• 6+ years of hands-on work with Microsoft Azure, AWS, or Google Cloud (GCP).
• Preferred: experience with a cloud service provider, managed service provider, or SaaS provider.
• Preferred: 6+ years of relevant Azure experience deploying and managing systems with Infrastructure-as-Code.
• Preferred: experience with Microsoft and.NET (.NET, C, SQL).
• Preferred: experience writing efficient, reliable code in a development environment.
• Preferred: experience with Debian, Ubuntu, Alpine, or other Linux distributions.
• Preferred: deep knowledge of containerized applications, especially their reliability and monitoring.
• Ability to work through ambiguous, undefined problems.
• Self-motivated, able to work independently.
• Strong organization and prioritization skills.
• Ability to find and apply effective solutions to new problems and challenges.
• Strong attention to detail.
• Comfortable communicating with all levels of management and engineering.
• Able to get up to speed quickly on modern technologies and services.
• Able to juggle multiple projects at once.

Conditions

This is a remote role.

Travel is not expected to exceed 5%.

Gross annual base salary is $114,000 - $148,000 USD.

Total compensation depends on experience, skills, and location, assessed with objective, job-related criteria. Additional variable compensation and benefits may apply.

You must be legally authorized to work in the country where the role is based, without sponsorship.

Benefits

• Excellent medical plan.
• Dental and vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• Vacation time and paid holidays.
• Professional development support.
• Retirement plan.