Senior SysOps Engineer

Description

The company builds the operating system for modern Finance, helping finance teams move faster with more clarity and confidence. Its teams work across continents and time zones.

The Senior SysOps Engineer implements, supports, secures, and keeps improving customer cloud environments. You act as a technical lead within Cloud Operations, doing hands-on work while coaching other Cloud Engineers to raise team skill and consistency.

The role needs analytical skill to understand business processes, turn customer needs into scalable cloud designs, and resolve complicated production problems. You work with internal teams, leadership, and customers worldwide, and push automation, standards, and best practice across the cloud platform. Enthusiasm for cloud technology, operational quality, and developing people is essential.

Responsibilities

• Build automated, scalable tools that make Cloud Operations engineers more efficient.
• Hit department targets for SLA, cost, and automation effectiveness.
• Lead customer environment implementations and migrations from start to finish.
• Carry out and supervise upgrades and maintenance for Platform and AI Services environments.
• Act as the senior escalation point for complex issues, leading root cause analysis and lasting fixes.
• Mentor and advise early and mid-career engineers.
• Write and update operational workloads and standard operating procedures.
• Deliver high-quality solutions and implementations on schedule.
• Watch customer environments through Azure, telemetry, alerting, and logs to catch and resolve issues early.
• Find process and automation gains that improve reliability, cut manual work, and raise efficiency.
• Take part in on-call rotations, lead incident response, and run post-incident reviews.
• Lead communication during complex incidents, write post-incident reviews, and drive remediation across teams.
• Run disaster recovery tests and support compliance readiness.
• Work closely with Platform, Cloud, and Customer Support teams.
• Test and roll out pre-release products and services.
• Provide strong customer service through clear communication, technical depth, and ownership of outcomes.
• Help shape architecture discussions so designs are operationally sound, secure, and scalable.
• Automate provisioning, monitoring, and scaling of cloud environments.
• Contribute to internal cloud and business initiatives that advance the company's cloud strategy.
• Support audit readiness, security improvements, compliance changes, and risk reduction.
• Help with internal projects as needed.

Requirements

• Hold a BS/BA in Computer Science, Engineering, or a related field, or have equivalent professional experience.
• Bring 7-10 years in cloud operations, infrastructure engineering, or a similar role, with growing responsibility.
• Have solid experience analyzing, implementing, and running enterprise IT and cloud systems.
• Understand cloud infrastructure, operating systems, networking, and security well.
• Know Infrastructure-as-Code concepts and tools such as Terraform, CloudFormation, Bicep, or ARM templates.
• Use AI-assisted development tools such as Claude, Cursor, or GitHub Copilot, and critically check, validate, and put generated output to use.
• Automate infrastructure with PowerShell, Terraform, REST, and supporting tools such as ARM/Bicep templates, KQL, and Azure Policy.
• Have real experience with IT compliance, control-driven policy and process design, and building operational and security guardrails.
• Work independently, set priorities well, and manage complex technical initiatives.
• Communicate clearly in writing and speech, explaining technical ideas to varied audiences.
• Hold Microsoft Azure AZ-104 or show equivalent Azure administration skill.
• Focus on customer service built on reliability and trust.
• Troubleshoot advanced problems and solve them methodically.
• Handle several priorities in a production-focused setting.
• Show enthusiasm for cloud technology, continuous learning, and operational improvement.
• Be self-motivated, ethical, professional, and team-first.
• Work through ambiguous, poorly defined problems.
• Mentor, coach, and influence people without formal authority.
• Preferred: Certifications in AZ-204, AZ-305, AZ-400, AZ-500, DP-300, or SC-100.
• Preferred: 7-10 years of hands-on experience with Microsoft Azure, AWS, or Google Cloud.
• Preferred: Hands-on work with Azure Kubernetes Service (AKS) and container orchestration, or with OpenShift, GKS, or EKS.
• Preferred: Experience with identity and access management using Azure Entra ID and Okta, including OpenID Connect, SAML, OAuth2, and zero-trust concepts such as MFA and SSO.
• Preferred: Experience designing high-availability applications with traffic management and load balancing for resilience, fault tolerance, and minimal disruption.
• Preferred: Working knowledge of cryptographic algorithms and protocols such as IPSec, TLS, SSH, and AES.
• Preferred: Familiarity with SRE tools such as Dynatrace or New Relic, and self-healing observability concepts.

Conditions

This is a remote role.

Regular travel is not expected.

No supervisory responsibilities.

Gross annual base salary of $114,000 to $148,000 USD.

Total compensation depends on experience, skills, and location, based on objective, job-related criteria. Variable pay and additional benefits may apply.

Candidates must be legally authorized to work in the country where the role is based, without sponsorship.

Benefits

• Excellent medical plan.
• Dental and vision insurance.
• Life insurance.
• Short and long term disability cover.
• Vacation time.
• Paid holidays.
• Professional development.
• Retirement plan.