Sr. Manager - SRE

Description

The company is an object storage provider in the open cloud space, helping customers move away from costly legacy storage products toward cloud storage they control.

This Senior Manager role leads the Site Reliability Engineering (SRE) organization and is responsible for keeping production systems stable, scalable and reliable.

You will work across the company with engineering leaders, executives, customers and other stakeholders to meet reliability and operational goals, with a focus on observability, automation, operational excellence and continuous improvement that lets engineers do their best work.

Responsibilities

• Hire, lead, mentor and grow a high-performing team of Site Reliability Engineers, covering coaching, career growth and performance management.
• Manage engineering managers as needed and build leadership skills across the organization.
• Set team goals and reliability priorities, delivering on commitments or proactively resetting expectations when circumstances shift.
• Work with engineering leaders across the company to set strategic priorities and execution plans.
• Build and enhance automation that speeds up deploying new storage vaults, core servers and supporting infrastructure.
• Own vulnerability management and patch schedules so contractual, operational and security requirements are met.
• Take complex reliability initiatives from problem discovery through to implementation and resolution.
• Work with engineering teams to strengthen observability, monitoring and alerting, giving clear visibility into infrastructure health and performance.
• Analyze SLA and reliability results, spot risks and drive corrective actions.
• Take part in leadership on-call rotations, major incident response and post-incident reviews.
• Lead during incidents and make sure root cause analyses, corrective actions and follow-up work get done well.
• Apply established ITIL and operational processes for incident, change, problem and capacity management.
• Partner with Engineering, Customer Success, Product and Operations to support resilient system design and reliable production operations.
• Talk with customers about their reliability needs and make sure stability priorities reflect their experience and business requirements.
• Work with vendors and service providers to troubleshoot service issues and track SLA performance.
• Lead cross-functional work to close gaps in observability, operational processes, reliability and infrastructure management.
• Find recurring operational issues and build long-term strategies and action plans to fix them.
• Document systems, share lessons learned and build a reliability-focused engineering culture across the company.

Requirements

• Have 10+ years in site reliability engineering, systems engineering, infrastructure or production operations, including substantial engineering leadership experience.
• Have a proven record of building, managing, mentoring and developing high-performing technical teams.
• Have led reliability or infrastructure organizations running large-scale, production-grade systems.
• Understand deploying and managing large fleets of Linux hosts, with a strong focus on automation.
• Know observability and monitoring tools such as VictoriaMetrics, Prometheus, Grafana, OpenSearch or comparable platforms.
• Have set up operational procedures, runbooks, incident processes and reliability practices at scale.
• Understand storage systems well, including storage performance, sharding, distributed architectures and storage algorithms.
• Understand load-balancing technologies and services, such as IPVS or comparable tools.
• Have managed security-focused infrastructure operations, including patching, hardening, vulnerability identification and remediation.
• Have led major incidents and post-incident processes, including root cause analysis and corrective action planning.
• Have used automation and AI-assisted tools to improve engineering productivity, system performance, operational efficiency or scalability.
• Can take ownership of complex problems on your own and drive work from discovery through resolution.
• Communicate and collaborate well with engineers, executives, customers, vendors and cross-functional stakeholders.
• Hold a bachelor's degree in Computer Science, Engineering or a related field, or have equivalent practical experience.

Conditions

The base pay range for this role is $178,000 - $210,000.

Final offers may vary based on location, relevant experience, skills, and applicable licenses or credentials.

Pay ranges are set by function, level and location and are shared for U.S.-based positions.

We are an Equal Opportunity Employer and value diversity, equity and inclusion.

Benefits

• Bonus points: experience at hyperscale or in a hyperscaler environment, in SaaS, cloud, service provider, storage or large distributed systems settings, with object storage or large storage platforms, with ITIL or OSS practices, defining or improving SLOs and SLAs, with AWS, Google Cloud Platform, Microsoft Azure or other major clouds, or leading scaling, reliability or operational transformation work.
• Equity grants for eligible full-time employees.
• Annual company bonus program.
• Medical, dental and vision coverage for eligible employees and family members.
• 401(k) program.
• Employee Stock Purchase Plan.
• Flexible vacation policy.
• Parental leave.
• MacBook Pro and workstation support.
• Childcare support.
• Fertility treatment and family-building support.
• Learning and development opportunities.
• Commuter benefits where applicable.
• A culture that supports a healthy work-life balance.