Senior Director, Site Reliability Engineering

Description

The company builds a cloud identity platform that lets people use digital services securely and without friction. It serves some of the largest enterprises worldwide, including more than half of the Fortune 100, and is headquartered in Denver, Colorado, with offices and staff in several regions.

This role leads the global Multi-tenant Site Reliability Engineering organization, which is responsible for the reliability, scalability, security, and operational direction of the PingOne Multi-Tenant platform. You will report to the Vice President of Engineering - Infrastructure Operations and lead the organization through managers and senior technical leaders. You will set the SRE strategy, shape the operating model, and work with Product, Development, Security, Customer Support, Customer Success, GRC, and Program Management to deliver reliable outcomes for customers. The role blends people leadership with technical and operational judgment across a large, multi-region cloud platform.

Responsibilities

• Lead the global Multi-tenant SRE organization through managers and senior technical leaders, owning reliability, operational readiness, delivery, and talent development.
• Define the strategy and operating model for the group, covering ownership, decision rights, priorities, escalation paths, and coordination across regions.
• Own the reliability and modernization roadmap, including Kubernetes adoption and lifecycle, regional deployment strategy, data-platform work, technical-debt reduction, and operational risk reduction.
• Work with Product, Development, Architecture, Platform Security, GRC, Customer Support, Customer Success, and Program Management to spot dependencies early and turn product commitments into workable infrastructure plans.
• Improve collaboration between software delivery and operations, standardize CI/CD and deployment controls, and grow automation, self-service, and infrastructure as code.
• Raise production performance through service-level objectives, observability, capacity planning, performance management, disaster recovery, incident response, post-incident reviews, and root-cause analysis.
• Run production change governance so every change is risk-assessed, reviewed, approved, executed, validated, and closed with proper traceability.
• Set organizational metrics for reliability, customer-impacting incidents, change success, delivery predictability, toil, capacity, security exposure, cost efficiency, and follow-through on RCAs and PIRs.
• Manage staffing, resource allocation, succession planning, hiring, onboarding, leadership development, and career growth across several teams and locations.
• Represent Multi-tenant SRE to senior leadership and state technical risks, trade-offs, dependencies, investment needs, and commitments plainly.

Requirements

• 12+ years in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or comparable engineering roles, including substantial experience leading managers and senior technical leaders across several teams.
• Proven record running high-volume, mission-critical, customer-facing SaaS services in a global setting.
• Significant DevOps experience, joining software delivery and operations through CI/CD, automation, platform tooling, and shared ownership of production results.
• Strong experience with infrastructure as code, cloud provisioning, Git-based delivery, Kubernetes, deployment automation, and repeatable production practices.
• Deep knowledge of reliability engineering and modern production operations, including observability, incident management, capacity planning, disaster recovery, performance, and operational readiness.
• Experience leading large modernization, migration, or platform-standardization programs with distributed dependencies and many stakeholder groups.
• Sound business and operational judgment, balancing reliability, security, delivery speed, customer commitments, engineering capacity, and financial efficiency.
• Clear written and spoken communication, able to explain complex technical and operational issues to executives, engineers, customers, and cross-functional partners.
• Bonus points for: experience operating a large AWS-based SaaS, identity, authentication, or authorization platform across several regions.
• Bonus points for: experience with Amazon EKS, EC2, EBS, Aurora, MSK or Kafka, Kinesis, S3, CloudFront, VPC networking, IAM, and related managed services.
• Bonus points for: experience with GitOps and deployment platforms such as Argo CD, and with Terraform or comparable infrastructure-as-code systems.
• Bonus points for: experience building internal developer platforms, self-service capabilities, platform abstractions, or automation that cuts operational toil and developer support load.
• Bonus points for: experience with security and compliance requirements for regulated customers, including vulnerability remediation, hardened container images, access governance, auditability, and risk management.
• Bonus points for: experience running follow-the-sun operating models and coordinating teams across the Americas, EMEA, and Asia-Pacific.
• Bonus points for: familiarity with FinOps practices and using service, operational, and financial metrics to guide investment.
• Bonus points for: experience applying AI-assisted engineering or automation to incident analysis, infrastructure operations, testing, or delivery workflows.

Conditions

Under Colorado's Equal Pay for Equal Work Act (SB 19-085), the approximate pay range for this role in Colorado is shown above. The final offer depends on factors such as knowledge, skills, and abilities.

The company works flexibly and collaboratively, and keeps a startup mindset while growing quickly.

The company offers a culture that supports strong work, employee resource groups, regular team and company events, and global volunteering.

The company is committed to an inclusive, diverse workplace where every individual is respected.

Benefits

• Generous PTO and holiday schedule.
• Parental leave.
• Progressive healthcare options.
• Retirement programs.
• Education reimbursement opportunity.
• Commuter offset, in specific locations.
• Competitive benefits and perks.