Senior SysOps Engineer

Description

The company builds an operating system for modern Finance, helping finance organizations move faster with more clarity and confidence.

Its teams are spread across continents and time zones and work with customers worldwide.

The Senior SysOps Engineer implements, supports, secures, and keeps improving customer cloud environments.

This is a technical lead role in Cloud Operations: you do hands-on work and also coach Cloud Engineers to raise the team's skill, consistency, and operational quality.

You will translate business processes and customer needs into scalable cloud solutions and fix complex production problems.

You will work with internal teams, leadership, and customers, and push automation, standards, and best practices across the cloud platform.

Enthusiasm for cloud technology, operational excellence, and growing other engineers is central to the role.

Responsibilities

• Build automated, scalable solutions that make Cloud Operations engineers more efficient.
• Hit department targets for SLA, cost, and automation effectiveness.
• Lead the planning and execution of customer environment implementations and migrations.
• Carry out, or oversee, upgrades and maintenance for Platform and AI Services environments.
• Act as the senior escalation point for complex issues, running root cause analysis and delivering lasting fixes.
• Mentor and advise early- and mid-career engineers.
• Write and update operational workloads and standard operating procedures.
• Deliver high-quality solutions and implementations on schedule.
• Watch customer environments through Azure, telemetry, alerts, and logs to catch and resolve issues early.
• Find chances to streamline processes and automate work to improve reliability, cut manual effort, and raise efficiency.
• Take part in on-call rotations, lead incident response, and run post-incident reviews.
• Lead communications for complex incidents, write post-incident reviews, and drive remediation across teams.
• Run Disaster Recovery tests and help keep the company ready for compliance audits.
• Work closely with Platform, Cloud, and Customer Support teams.
• Help test and roll out pre-release products and services.
• Give customers excellent service through clear communication, deep technical skill, and ownership of their outcomes.
• Secondary responsibilities:
• Join and shape architecture discussions so designs hold up on operations, security, and scale.
• Automate provisioning, monitoring, and scaling of cloud environments.
• Contribute to internal cloud and business initiatives that move the company's cloud strategy forward.
• Help with audit readiness, security improvements, compliance changes, and risk mitigation.
• Take on internal projects as needed.

Requirements

• Hold a BS or BA in Computer Science, Engineering, or a related field, or have equivalent professional experience.
• Have 7-10 years in cloud operations, infrastructure engineering, or a similar role, with growing responsibility.
• Bring solid experience analyzing, implementing, and running enterprise IT and cloud systems.
• Understand cloud infrastructure, operating systems, networking, and security well.
• Know Infrastructure-as-Code concepts and tools such as Terraform, CloudFormation, Bicep, or ARM templates.
• Use AI-assisted development tools such as Claude, Cursor, or GitHub Copilot, and check, validate, and put their output into production.
• Automate infrastructure with PowerShell, Terraform, REST, and supporting tools such as ARM or Bicep templates, Kusto Query Language (KQL), and Azure Policy.
• Have solid experience with IT compliance, control-driven policy and process design, and building operational and security guardrails.
• Work independently, set priorities, and manage complex technical initiatives.
• Communicate clearly in writing and speech, explaining technical ideas to varied audiences.
• Hold Microsoft Azure AZ-104, or show equivalent Azure administration skills.
• Preferred: Microsoft Azure AZ-204, AZ-305, AZ-400, AZ-500, DP-300, or SC-100 certifications.
• Preferred: 7-10 years of hands-on work with Microsoft Azure, AWS, or Google Cloud.
• Preferred: hands-on experience with Azure Kubernetes Service (AKS) and container orchestration, or with platforms such as OpenShift, GKS, or EKS.
• Preferred: experience with identity and access management in Azure Entra ID and Okta, including OpenID Connect, SAML, and OAuth2, and zero-trust concepts such as MFA and SSO.
• Preferred: experience designing highly available applications with traffic management and load balancing for resilience, fault tolerance, and minimal disruption.
• Preferred: working knowledge of cryptographic algorithms and protocols such as IPSec, TLS, SSH, and AES.
• Preferred: familiarity with SRE tools such as Dynatrace or New Relic, and self-healing observability concepts.
• Put customers first and earn their trust through reliability.
• Troubleshoot advanced problems and solve them methodically.
• Juggle several priorities in a fast, production-focused setting.
• Show a real interest in cloud technology, ongoing learning, and operational improvement.
• Be self-driven, ethical, professional, and a team player.
• Work through ambiguous, poorly defined problems.
• Mentor, coach, and influence people without formal authority.

Conditions

Remote role.

Pay is a gross annual base salary of $114,000-$148,000 USD, set by experience, skills, and location using objective, job-related criteria. Variable pay and additional benefits may also apply.

Regular travel is not expected.

You must be legally authorized to work in the country where the role is based, without sponsorship.

Supervisory duties: none.

Benefits

• Medical plan
• Dental and vision insurance
• Life insurance
• Short- and long-term disability cover
• Vacation time
• Paid holidays
• Professional development budget and opportunities
• Retirement plan