Platform Site Reliability Engineer

Description

The company builds software that helps fire and EMS agencies run safer and more effective operations.

This is an individual contributor role on the Engineering team, combining site reliability, DevOps and platform work.

You will help build, scale and run the infrastructure, deployment pipelines and operational systems behind the product, working alongside Engineering, Product and Security.

Responsibilities

• Design, build and maintain cloud infrastructure that is scalable, secure and highly available.
• Write and manage infrastructure as code so deployments are repeatable and dependable.
• Raise platform reliability, resiliency, scalability and performance over time.
• Work with engineering teams so services are designed and run with reliability and observability in view.
• Help with disaster recovery, backups and business continuity work.
• Build and maintain CI/CD pipelines for fast, dependable software delivery.
• Automate manual operations tasks and improve deployment processes in every environment.
• Help teams cut workflow friction and operational load.
• Improve release management and deployment strategy.
• Promote DevOps practice across the company.
• Watch production systems and find chances to improve uptime and speed.
• Take part in incident response, troubleshooting, root cause analysis and post-incident reviews.
• Build and maintain monitoring, alerting, logging and observability tools.
• Help set and track SLOs, SLIs and reliability metrics.
• Join the on-call rotation and help with serious production incidents when needed.
• Work with Security and Engineering to build and keep secure infrastructure practices.
• Help fix vulnerabilities, manage patches, access controls and security monitoring.
• Support compliance efforts and infrastructure controls.
• Make sure systems meet security, privacy and operational standards.
• Collaborate across product, QA, security and engineering on platform work.
• Write up how the infrastructure, runbooks and standards work.
• Find ways to improve reliability, efficiency, developer experience and operational excellence.
• Join technical discussions, architecture reviews and long-term platform planning.

Requirements

• You have 5+ years in site reliability engineering, DevOps, cloud infrastructure, platform engineering or a similar role.
• You have hands-on experience running production cloud environments.
• You have built and kept CI/CD pipelines and deployment automation.
• You understand infrastructure-as-code principles and tools well.
• You can troubleshoot production systems and fix complex operational problems.
• You know networking, security, scaling and high-availability design.
• You write scripts or automation in languages such as Python, Bash, PowerShell or similar.
• You have worked closely with software engineers across the development lifecycle.
• You are analytical, a strong problem solver and a clear communicator.
• You can weigh operational stability against delivery speed and business priorities.
• You are comfortable building consensus on standards, developing the golden path, and working with senior engineering leadership to get others to adopt them.
• Preferred: experience supporting high-growth SaaS platforms.
• Preferred: experience with AWS, Azure or Google Cloud Platform.
• Preferred: experience with Kubernetes, Docker and containerized environments.
• Preferred: experience with Terraform, Pulumi, CloudFormation or other infrastructure-as-code tools.
• Preferred: experience with GitHub Actions, GitLab CI/CD, Jenkins, CircleCI or similar automation platforms.
• Preferred: experience with observability tools such as Datadog, New Relic, Grafana, Prometheus, Splunk or similar.
• Preferred: experience with database operations, database scaling, query optimization and BCDR.
• Preferred: experience implementing zero-downtime deployments.
• Preferred: familiarity with security frameworks, compliance requirements and operational governance.
• Preferred: experience building highly available, mission-critical applications and services.
• Preferred: experience supporting distributed and remote engineering organizations.

Conditions

Location: fully remote, United States.

Full-time position in the Engineering department, reporting to the Director of Platform Engineering.

Pay is reviewed regularly. Final pay may be higher or lower based on non-discriminatory factors such as experience, location, knowledge, skills and abilities.

Residents of states with wage transparency laws can request a reasonable estimate of annual base pay and eligible incentive pay.

The company is an equal opportunity employer and does not tolerate discrimination or harassment.

Benefits

• Competitive pay with a comprehensive package for eligible employees.
• Medical, dental and vision coverage.
• FSA or HSA, and a 401(k).
• Flexible PTO.
• Technology stipend.
• Opportunities for advancement, plus other benefits and perks.