Sr. Technical Program Manager I

Description

Join the company and be a Force for Good.

At the company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at the company is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Responsibilities

• Own end-to-end delivery of complex, enterprise-scale programs for Strategic and Global customers, driving execution from planning through deployment, acceptance, and adoption.
• Lead multiple high-impact programs simultaneously, maintaining disciplined control over scope, timeline, dependencies, and risk in dynamic environments.
• Partner closely with Product and Engineering to translate customer and regulatory requirements into executable delivery plans, making informed tradeoffs when constraints arise.
• Serve as a trusted program lead for customers and internal stakeholders—bringing clarity, confidence, and calm leadership in high-stakes situations.
• Drive alignment across Sales, PSO, Engineering, Product, and external partners, ensuring teams are focused on the work that matters most.
• Anticipate risks and constraints early, surface them clearly, and act decisively to mitigate issues before they impact delivery or customer trust.
• Lead program-level change management, adapting plans as requirements evolve while maintaining momentum and accountability.
• Communicate complex technical and operational topics with precision—tailoring messaging for executive, technical, and frontline audiences.
• Champion continuous improvement by identifying delivery gaps, refining processes, and helping scale repeatable, enterprise-ready execution models.
• Contribute to a team-first culture by mentoring peers, sharing lessons learned, and raising the bar for program execution across the organization.
• What You Bring
• Experience & Skills
• 10+ years of experience leading complex technical programs in enterprise SaaS, hardware-enabled platforms, or mission-critical environments.
• Proven track record delivering large-scale, multi-stakeholder deployments for enterprise or global customers.
• Program management fundamentals, including scope, schedule, risk, dependency, and change management.
• Experience partnering cross-functionally with Product, Engineering, Sales, and Services to drive aligned execution.
• Ability to operate effectively in ambiguous, fast-moving environments, making sound decisions without complete information.
• Excellent communication skills, with the ability to translate complex technical concepts for executive, technical, and customer audiences.
• Demonstrated capability managing multiple programs simultaneously while maintaining focus on priorities and outcomes.
• Analytical and problem-solving skills, with a bias toward practical, scalable solutions.
• Experience identifying and implementing process improvements that improve delivery quality and customer outcomes.
• Bachelor’s degree in Business, Engineering, Information Systems, or equivalent practical experience; PMP certification preferred.
• Successfully lead complex, enterprise-scale programs for Strategic and Global customers with predictable, high-quality delivery.
• Operate with ownership and sound judgment, bringing clarity and calm to ambiguous, high-pressure situations.
• Builds trust with customers and cross-functional partners through clear communication, proactive risk management, and consistent execution.
• Navigates change effectively while maintaining momentum and alignment across teams.
• Contributes to scalable delivery practices and raises the bar for program execution across the organization.

Conditions

Travel: 30-50% (domestic) - onsite with Enterprise customers

Reports to: Sr Director of Professional Service, Enterprise

As a Senior Technical Program Manager at the company, you will lead the delivery of complex, enterprise-scale deployments for our Strategic Enterprise customers that operate around the globe. You’ll own programs end-to-end—partnering with customers, product, engineering, and delivery teams to translate complex requirements into clear plans and successful outcomes.

This role operates in high-visibility, mission-critical environments where priorities evolve and judgment matters. You’ll bring structure to ambiguity, maintain composure under pressure, and drive alignment across diverse stakeholders—balancing customer needs, product capabilities, and long-term scalability.

Success in this role comes from a strong sense of ownership, disciplined execution, and a genuine connection to the company’s mission to protect life. If you thrive on solving complex problems at scale and delivering technology that makes a real-world impact, this role is for you.

The company’s Enterprise customers depend on technology that works in high-stakes, real-world environments. This role ensures complex, multi-product deployments are delivered reliably, adopted successfully, and scaled with confidence.

As a Senior Technical Program Manager, you sit at the intersection of customer trust, execution, and mission impact—turning complexity into clarity and ensuring the company’s technology delivers when it matters most.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices
• Benefits listed herein may vary depending on the nature of your employment and the location where you work.
• The company is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit the company's site .
• Base Pay Range
• $103,197 - $165,115 USD
• Don’t meet every single requirement? That's ok. At the company, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
• Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
• Important Notes
• The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
• Some roles may also require legal eligibility to work in a firearms environment.
• The company’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as the company’s impact on the environment. All the company employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. The company employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
• We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email the company's site. Please note that this email address is for accommodation purposes only. The company will not respond to inquiries for other purposes.
• Phishing alert: the company will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at the company's site . If you receive a suspicious offer or outreach from an email address that is not @the company's site , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to the company's site .