Client Delivery Manager – Hybrid Cloud

Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

NTT DATA is looking for a Client Delivery Manager – Hybrid Cloud to take end-to-end responsibility for service delivery and commercial performance within a strategic client engagement.

This is not a traditional Service Delivery Manager position. You will own the client relationship, Hybrid Cloud service performance and P&L performance for your assigned scope, bringing together delivery teams, architects, engineers and partners across Data Center, Private Cloud and Public Cloud services.

You do not need to design every platform yourself, but you must understand Hybrid Cloud deeply enough to manage delivery, challenge technical teams and understand the operational, client and financial impact of technology decisions.

This role requires availability to work on-site in Eindhoven 3 days per week.

Responsibilities

• Build and maintain trusted relationships with client stakeholders and act as a key point of accountability between the client and NTT DATA delivery teams.
• Translate client business and technology priorities into clear delivery priorities and manageable plans.
• Coordinate delivery across Data Center, Private Cloud, Public Cloud, Network, Security and related platform services.
• Establish clear governance, ownership, and accountability across technology towers and delivery locations.
• Ensure contractual commitments, SLAs, KPIs, and service expectations are achieved.
• Manage service risks and dependencies across the Hybrid Cloud landscape and take ownership of major escalations through resolution.
• Drive continuous service improvement, automation, standardization, and operational efficiency without compromising service stability.
• Own revenue, gross profit and margin performance for the assigned scope, including budgets, forecasts and cost-to-serve.
• Manage the financial impact of staffing, subcontractors, third-party services, infrastructure, and cloud consumption.
• Protect contractual scope, identify requirements requiring formal change control and work closely with Sales, Finance, Commercial and Delivery leadership.
• Provide clear delivery, commercial and business reporting to client and NTT DATA leadership.
• The delivery environment
• You will operate across a complex enterprise Hybrid Cloud landscape where platform decisions can affect availability, security, cost, and the client experience.
• Data Center and infrastructure: computing, storage, virtualization, networking, backup, resilience, capacity and lifecycle management.
• Private Cloud: VMware/VCF, Kubernetes, Red Hat OpenShift, software-defined infrastructure, automation and observability.
• Public Cloud: Microsoft Azure and/or Google Cloud, landing zones, connectivity, IAM, security, governance and FinOps.
• Cross-platform capabilities: service management, monitoring, automation, configuration, transition, transformation, and disaster recovery.
• What we are looking for
• Significant experience in Client Delivery, Managed Services or Service Delivery leadership.
• Experience managing large-scale Hybrid Cloud and infrastructure services across multiple technology towers.
• Solid understanding of Data Center, Private Cloud and Public Cloud operating models and technologies.
• Experience leading major incidents, escalations, service recovery and transformation while maintaining stable production services.
• Demonstrable P&L ownership, including revenue, costs, gross profit, margin, budgets and forecasts.
• Strong knowledge of contracts, scope management and change control.
• Excellent client, executive stakeholder and cross-functional leadership skills.
• Strong understanding of ITIL-based service management; relevant ITIL or program-management certification is advantageous.
• What will make you successful
• You will be successful when the client trusts NTT DATA to operate and evolve its Hybrid Cloud environment while NTT DATA maintains a healthy and sustainable business behind the service.
• You understand the client, understand the technology, own the service, manage the P&L, anticipate risks, and mobilize the organization to deliver the outcome.
• Workplace type :
• About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
• Global 100. We are committed to accelerating client success and positively impacting society through
• responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
• unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
• application services. Our consulting and industry solutions help organizations and society move
• confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
• than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
• established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
• year in R&D.