IT Program Manager

Description

Posting ref BT-491 covers the roles of cyber security project engineer, IT program manager and network engineer.

The sponsor needs tradecraft, technical and network support for two areas: a public online portal, covering the open internet and dark web, and a specialized network. Both are critical to the sponsor's operations.

The team must develop, drive and deliver solutions that meet the tradecraft, technical and security needs of the mission.

Responsibilities

• Deliver tradecraft, technical and network solutions that keep the sponsor's public portals and specialized network secure, maintained and upgraded.
• Research, build, maintain and document the design and implementation of the public portal, including its open internet and dark web sides.
• Research, build, maintain and document the design and implementation of the specialized network.
• Apply current internet technologies and services to protect the portals, their visitors and the network.
• Work with internal and external teams, other contractors, sponsor staff and outside stakeholders to define, document and implement security and operations requirements for the portal and network.
• Reuse existing systems instead of building single-purpose ones. Any deviation, including in architecture or interfaces, needs prior approval through the sponsor's waiver process.
• Document the full mission solution architecture and its interfaces.
• Make sure each new application or system change meets the agreed SLAs for uptime, concurrent users and recovery.
• Monitor each application for status and keep a resolution plan for failures.
• Follow the sponsor's risk management (cyber security) framework to find and address vulnerabilities and risks across the project lifecycle.
• Track requirements and action items so program deadlines are met.
• Collect, compile, evaluate and publish information and statistical data for documents, records, forms, reports, plans, policies and regulations.
• Work with stakeholders to record user stories.
• Deliver development requirements as the sponsor requests them.
• Log issues and problems in the sponsor-approved tracking system.
• Develop software and provide programming support to implement system-level requirements.
• Update applications or networks when partner requirements, legislation or policy change.
• Maintain and improve the current portal system software and add new functionality to it.
• Test new and existing applications and networks for functionality.

Requirements

• Experience in network engineering and a strong grasp of network protocols and technologies.
• Experience managing online public portals or similar technology.
• Experience with network hardware, software systems, internet networking and encryption protocols.
• Knowledge of how browsers interact with websites and of browser security settings.
• Experience with content delivery networks and a solid understanding of how they work with public services and websites.
• Experience using Tor, including configuring and maintaining Tor onion services.
• Experience with open and dark web security settings and tools that protect websites and their visitors.
• Experience analyzing cyber selector data, system logs and network traffic.
• Experience troubleshooting networks and browsers.
• Experience applying security standards while operational tradecraft practices change quickly.
• Experience explaining complex technical topics to non-technical people.
• Experience communicating with technical and non-technical stakeholders to balance requirements, performance, cost and security when designing solutions.
• Experience defining, analyzing, tracking and reviewing requirements.
• Experience documenting network configurations, processes and procedures.
• Highly desired: experience configuring Virtual Private Servers (VPSs), Virtual Private Networks (VPNs) and Virtual Private Clouds (VPCs).
• Highly desired: experience with social media or commercial messaging applications.
• Highly desired: understanding of mobile technologies and applications.
• Highly desired: experience troubleshooting network connectivity and performance issues.
• Highly desired: experience with network monitoring tools.
• Highly desired: experience scripting in Python.
• Highly desired: experience developing JavaScript, HTML and CSS web user interfaces.
• Highly desired: experience with technologies such as Cisco, Juniper, Forward Networks, VMware and Solarwinds.
• Highly desired: IT certification in Linux, Microsoft or another network-related field.
• Highly desired: certifications including Cisco CCNA, Cisco CCNP, Certified Information Systems Security Professional (CISSP) or Juniper JNCIA Enterprise/Service Provider Routing and Switching.

Conditions

An active Poly clearance is required. Applicants without one will not be considered.

On-call services are required.

Report to the sponsor's site within 2 hours for network issues and resolve system outages within 3 hours. Repairs may take longer if the fault is in infrastructure the sponsor maintains.