SDN Presales Architect - Cloud Operations Suite CSP/MSP

Description

Hybrid role, averaging 2 days per week in a company office.

The company helps customers connect, protect, analyze and act on data and applications across edge and cloud environments.

The Cloud Ops software team builds an AI-driven platform for managing, monitoring and optimizing hybrid and multi-cloud estates across on-premises, private cloud and public cloud. It combines monitoring and incident management, hybrid cloud orchestration and automation, virtualized infrastructure, and data protection with disaster recovery.

The platform covers Day 0 provisioning for greenfield and brownfield application infrastructure through Day 2+ observability, and helps enterprise and CSP/MSP customers avoid costly outages and performance problems. It serves over 100,000 dedicated customers with 1 million devices in production.

This role sits in the CSP/MSP presales team and is classed as Sales, level TCP04.

Responsibilities

• Drive technical enablement and solution design with the partner ecosystem, working directly with partners to design and build complex solutions, guide their deployments, and secure good customer outcomes in hybrid and multi-cloud settings.
• Act as the technical link between the company and its partners, helping grow joint business and speed up joint go-to-market work.
• Support the local sales and pre-sales technical teams with in-depth presentations, complex Proofs of Concept and the start of initial software implementations.
• Carry customer and prospect feedback back to Product and Development to shape the roadmap.
• Build a clear view of the IT Operations market and its competitors.
• Understand the cloud native market.
• Manage and sell into large, complex technical environments as a trusted advisor.
• Communicate clearly in writing and speech.
• Give compelling demonstrations and presentations.
• Propose creative new ways to solve customer problems.
• Understand complex customer environments and deliver Proofs of Concept and initial implementations.

Requirements

• Know container technologies such as Docker, Kubernetes and Mesos.
• Have 10+ years of solution architecture experience.
• Design implementation architectures.
• Deliver technical and business value to CSP/MSP partners and their customers through enablement, whiteboard sessions, demos, proof of value and post-sales support.
• Have a solid grasp of enterprise networking: routing, switching, TCP/IP, BGP, OSPF, VLANs, QoS and network security.
• Have experience with SDN, network virtualization, overlays and underlays, VXLAN/EVPN and network automation.
• Work knowledge of cloud networking and hybrid infrastructure.
• Have some programming skills in languages such as Java, Python, PHP, JSON, NodeJS or JavaScript.
• Understand network security, segmentation, Zero Trust and observability.
• Troubleshoot and explain complex technical architectures.
• Present, whiteboard, demonstrate and communicate well with customers.
• Lead technical POCs and work across sales and technical teams.
• Sell consultatively and communicate business value.
• Communicate with intermediate skill in writing and speech, including active listening and storytelling, in English and any local languages the role needs, in person and virtually.
• Handle discussion and persuasion at an intermediate level, differentiate against competitors such as VMware, manage objections, and sell consultatively toward customer outcomes.
• Hold intermediate business and financial acumen: sales cycle, pipeline growth, reporting, influence, linking strategy to business, and the roles customers hold.
• Sell and present at an intermediate level, including whiteboarding, objection handling and closing, to help customers make decisions.
• Prioritize well, meet deadlines, do due diligence on customer solutions, and solve problems in a methodical, analytical way.
• Run live demos or walkthroughs of products, solutions, tools or services for customers, partners and other stakeholders.
• Know partner offerings, channel programs and the go-to-market approach at an intermediate level, and work with resellers to close deals.
• Understand VLANs, basic routing and virtual switching.
• Be a strong network architect who connects traditional networking, software-defined infrastructure, automation, cloud, security and AI, and explains their value to technical and executive audiences.
• Preferred: experience with Kubernetes or container networking.
• Preferred: experience with AIOps, AI-driven network operations or agentic automation.
• Preferred: familiarity with MCP and AI or LLM-based infrastructure management.
• Preferred: enterprise pre-sales, sales engineering or solutions architecture experience.
• Preferred: IT Operations Management (ITOM) experience.
• Preferred: relevant networking or cloud certifications.

Conditions

Hybrid working, averaging 2 days per week in a company office.

The company is an equal opportunity employer that welcomes applicants with disabilities, who may request accommodation during recruitment.

Benefits

• Comprehensive health and wellbeing benefits covering physical, financial and emotional health for team members and their families.
• Career development programs to build expertise in your field or move into another division.
• Flexibility to manage work and personal needs.