Partner Technical Architect

Description

The company is hiring a Partner Technology Architect to be the main strategic contact for its Global and Strategic Regional partners.

The role drives partner growth through pre-sales technical work, business development, solution strategy and AI-first adoption, combining advisory work with partner executives, industry-focused solution architecture and go-to-market leadership in one accountable position.

You will turn platform capabilities, AI developments and industry context into repeatable, outcome-focused offerings that partners can build, scale and sell.

Strategic business development and co-innovation are part of the role, but pre-sales technical work stays the core: discovery, demos, proof-of-concept leadership and architecture validation that moves partner-led customer deals forward.

Responsibilities

• Act as the dedicated strategic counterpart for assigned partner organizations, covering everything from pre-sales technical engagement to co-innovation and business growth advice.
• Serve as the main strategic contact for assigned partners and build trusted relationships with partner executives and practice leads.
• Lead joint business planning that lines up partner investment, industry focus and go-to-market priorities across every route to market.
• Advise partners on practice growth, specialization and readiness to offer AI-enabled solutions.
• Shape partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
• Lead and support technical discovery sessions, executive briefings and demos that show platform value and speed up partner-led deals.
• Help partners match their offerings to high-value industry workflows and customer outcomes.
• Turn platform and AI capabilities into scalable, partner-differentiated solutions at the conceptual and architectural level.
• Build working knowledge of enterprise workflows in CRM, IT, Security and Business Services.
• Design and run partner-led proofs of concept and co-demos that show business value, technical feasibility and competitive edge.
• Provide technical escalation support on critical partner-led opportunities so partners can reach deep expertise at key deal milestones.
• Champion AI-first solution design, including intelligent workflows, automation and agent-based use cases.
• Coordinate partner engagement with Partner Solution Architects and domain specialists in AI, CRM, and Security & Risk to speed up solution development.
• Guide partner offerings from concept through validation to scalable commercial launch.
• Promote responsible, enterprise-ready AI adoption that follows governance and trust standards.
• Link solution strategy to measurable outcomes such as efficiency, growth, ROI and time-to-value.
• Support executive conversations with clear value narratives and outcome-based storytelling.
• Coordinate internal specialist teams so partners get one unified experience rather than scattered touchpoints.

Requirements

• Have 8+ years in pre-sales solution consulting, partner strategy, enterprise technology advisory or a related field, with a record of leading technical discovery, demos and partner engagements.
• Have worked directly with partners, system integrators, hyperscalers or technology alliances.
• Carry strong executive presence and be able to influence senior partner stakeholders at VP level and above.
• Connect business strategy, industry context and technology into practical partner growth plans.
• Have helped shape or scale partner practices, offerings or go-to-market approaches.
• Understand enterprise platforms and workflow-based solutions at the conceptual and architectural level.
• Have working knowledge of AI-enabled use cases, automation patterns and data-driven workflows.
• Have deep familiarity with at least one industry vertical, such as Financial Services, Healthcare, Manufacturing or Public Sector.
• Have experience integrating AI into work processes, decision-making or problem-solving, or think critically about how to do so.
• Preferred and standout experience:
• Experience with the company platform and its AI capabilities, such as Now Assist and AI Agents.
• Background in management consulting, strategy advisory or partner business development.
• The company certifications, such as CSA, CIS or architecture certifications.
• Experience across several partner routes to market: C&I, MSP, Reseller, Hyperscaler and Build.
• Familiarity with competing platforms and the ability to explain how the company differs.
• Not in scope for this role: platform configuration, development or solution delivery; commercial contracts, pricing or financial program management; replacing deep technical or implementation specialists, who are used for depth; and day-to-day partner relationship management, which sits with Partner Management.
• Travel for partner, customer and company activities of up to 50%.

Conditions

Position ID: FD21.

Base pay for this location is $134,250 to $221,550, plus equity where applicable, variable or incentive pay and benefits. Sales roles generally include an On Target Earnings (OTE) incentive structure. The base pay shown is a guideline; individual total pay depends on qualifications, skill level, competencies and work location, and pay depends on the geographic location of the role and may change.

Work persona (flexible, remote or required in office) is assigned based on the nature of the work and the assigned work location. The company may use a third-party service to measure the distance between your primary residence and the nearest office to determine eligibility.

The company provides equal opportunity to all applicants.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time-away plan and family leave programs.