Digital Product Owner - Salesforce - Order to Cash

Description

The company is an R&D-driven, AI-powered biopharma business that discovers medicines and vaccines to treat and protect people around the world.

The Digital Delivery and Operations group builds digital solutions for data-driven decisions, workforce agility and better organizational performance across the company.

The team simplifies processes, breaks down silos and scales digital capabilities through collaboration, standardization and continuous improvement.

The group's three priorities are community (building an engaged team that attracts and grows strong digital talent), excellence (simplifying, standardizing and improving processes for scale, quality and productivity) and digitalization (bringing transparency, analytics-driven insights and fast innovation to the workforce ecosystem).

This is a senior role that connects business strategy with technical delivery, mainly within Salesforce, while driving digital transformation in a complex pharmaceutical setting.

Responsibilities

• Set and carry out the digital strategy for Customer Contact Management.
• Own the product roadmap across its full lifecycle, from ideas to retirement.
• Lead product forecasting and build business cases.
• Track budgets and report on them.
• Turn the needs of Order to Cash stakeholders and GPO/GPL into clear requirements.
• Manage relationships with complex stakeholders across several business units and regions.
• Work with the Customer Fulfilment, Trade and Supply Chain teams.
• Present to senior leaders and executives.
• Lead Scrum-based agile development teams.
• Write user stories, acceptance criteria and product requirements.
• Rank the product backlog by business value and manage it in Confluence and Jira.
• Make customer-focused product decisions based on data.
• Improve customer contact processes for satisfaction and efficiency.
• Use Salesforce Service Cloud for omnichannel customer contact, and add AI features such as Einstein AI.
• Lead digitalization of customer contact processes.
• Introduce RPA and AI-driven tools, and make sure AI is used responsibly.
• Act as the product authority for Salesforce Service Cloud.
• Lead the rollout and governance of Salesforce Agentforce.
• Manage platform integrations with ERP systems.

Requirements

• Bachelor's degree in business, engineering, computer science or a related field.
• Professional Scrum Product Owner I (PSPO I) certification.
• Salesforce Product Owner certification.
• 7-10 years of digital product management experience in enterprise environments.
• 5+ years of hands-on work with the Salesforce platform and ecosystem.
• 3+ years in a senior product owner or product management role.
• Strong background in Salesforce AI and automation.
• Experience in Order to Cash, Customer Service Management or related business processes.
• Salesforce Service Cloud: Advanced.
• Salesforce Agentforce Platform: Experienced.
• AI and automation capabilities: Experienced.
• Technical acumen in CRM, APIs and integrations: Experienced.
• User experience (UX) design: Experienced.
• ERP systems: Experienced.
• Data analysis and business intelligence: Experienced.
• Agile methodology: Advanced.
• Data-driven decision making: Advanced.
• Stakeholder management: Advanced.
• Product development lifecycle: Advanced.
• Digital product management: Advanced.
• Product forecasting: Advanced.
• Customer focus: Advanced.
• Business acumen in pharma or Order to Cash: Advanced.
• Strongly preferred: Salesforce Agentforce certification, or active enrollment in one.
• Strongly preferred: Salesforce Service Cloud Administrator or Advanced Administrator certification.
• Strongly preferred: pharmaceutical or healthcare industry experience, which is a significant competitive advantage.
• Key competencies at Advanced level: customer focus, innovation mindset, collaborative leadership, data-driven decision making, agile mindset and technical fluency.

Conditions

Hybrid role based at the Barcelona hub.

Salary range: €59,600.00 to €89,400.00.

Final pay depends on demonstrated experience, skills, location and other relevant factors.

The company provides equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Benefits

• Eligibility to join the company's employee benefit programs.