Data Center Chiller Field Engineer

Description

The company is a global technology business with over six decades of history and more than 290 locations. Its main areas are home appliance, media entertainment, vehicle, and eco solutions.

The chiller data center team is hiring a field engineer based at the Alpharetta, GA office. The role tracks products in the field against technical quality standards by finding current problems. You will help find, record, and fix those problems, and support the aftermarket operation and a technical training team.

Responsibilities

• Travel to customer sites to investigate and track product quality problems.
• Gather and send data to the Korea headquarters factory engineering and quality teams to help solve field issues.
• Work with technical colleagues to set direction and an action plan for each resolution.
• Arrange supervised technical help for issues that remain unresolved.
• Write technical bulletins on product quality.
• Give management a monthly analysis of quality claims.
• Help management review warranty data to find claim patterns running above average, so quality can improve.
• Go through Korea headquarters technical documents to build your US quality knowledge.
• Work with factory quality engineers to keep product quality consistent.
• Improve troubleshooting processes and pass knowledge on to the training and technical teams.
• Carry out critical software and hardware service updates on equipment in stock or in the field when needed.
• Write US test procedures with the Korea headquarters quality lab teams.
• Run product tests in the warranty or R&D lab based on field investigations.
• Combine field findings with lab test results.
• Give direct technical guidance by phone and email so system problems are resolved quickly and customers stay satisfied.
• Research field quality and customer feedback to improve products.
• Read and interpret wiring schematics and refrigerant circuit diagrams, and explain them to customers.
• Act as technical manager with the project manager on escalated field issues.
• Coordinate with the program manager on company program initiatives.
• Build and share technical knowledge on installing, maintaining, and servicing water products with training, warranty, aftermarket, and support staff.
• Help other teams with their quality work by spotting and recording issues that could affect many jobs across the customer base and the organization.
• Take on other assigned projects and work.

Requirements

• A bachelor's degree in mechanical engineering, or equivalent experience (preferred).
• 10+ years of technical field experience on commercial HVAC products.
• 5+ years of VRF experience (highly preferred).
• Hands-on commercial applied HVAC equipment service, covering all aspects of troubleshooting.
• Working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Experience managing quality issues and knowledge of quality management.
• Work planning skills, including identifying action items.
• Ability to work well with others in a collaborative setting.
• A proactive approach to work.
• Strong communication skills.

Conditions

Based at the Alpharetta, GA office.

Travel of up to 50%.

The recruiting range is $80,000 - $110,000 USD.

Benefits

• Employee premiums at no cost to you, including coverage for eligible dependents, for competitive medical, dental, vision, and prescription benefits.
• Automatic enrollment in a 401(k) retirement savings plan with several investment options, with company matching contributions vested immediately.
• Generous paid time off that covers company holidays and a combined bank of sick and vacation time.
• Performance-based short-term incentives, which vary by role.
• Confidential mental health resources for you and your loved ones, plus incentives for personal fitness goals.
• Family benefits including paid parental leave and support for families raising children with learning, social, behavioral, or developmental disabilities.
• Group-rate life and disability insurance.
• Access to the relevant benefit programs offered through partner agencies.