The company is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The company’s SMB Solutions Architecture (SA) team works with technical and business leaders (CTO/ CIO/ CEO/ Founders etc.), payments leaders and product engineering teams in the mid-market segment to evangelize the company’s solutions in the market. A solutions architect’s role is to build relationships with decision makers and think strategically about the business needs of the company’s customers. Solution Architects identify and propose the company solutions to solve complex business challenges and drive growth for our customers. SAs establish and prescribe best practices around a customer’s strategy, provide business and technical thought leadership and are viewed as a trusted advisor. They work on scaling business processes aligned to maximizing account coverage while working closely with customer and partner resources to deliver a solution that can be adopted quickly.
Responsibilities
As a member of the team, the Solutions Architect will build highly consultative trusted relationships with c-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. She/he will architect business models with them so they can drive new monetization opportunities and growth for both the user and the company.
Drive thought leadership and build executive relationships with key business and technical stakeholders including CIO, CTO, COO, CRO, CDO & Head of Payments. Strive to become their trusted advisor.
Work to deeply understand the customer’s business objectives and apply the company’s payments, SaaS, Banking-as-a-Service and Link Network solutions to customer challenges
Secure the technical win for the company’s products by delivering demos, responding to RFPs, evangelizing the company’s products, and collaborating internally on narratives that align with the customer’s goals.
Emphasis on creating scalable processes (1:M customer engagements, Webinars, office hours etc), partnerships (with external and internal partners) and scaled assets (reusable videos/ templates, playbooks) in order to act as a force-multiplier in the sales process.
Expand the company’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods
Collaborate with multiple internal stakeholders including go-to-market, product and marketing to deliver impactful EBC briefings for SMB accounts
Act as the voice of the customer to inform our product team on insights, trends, and opportunities across our SMB accounts.
Work closely with professional services and partners to accelerate activations and time to live
Collaborate with partners to help the company scale and reach its Total Addressable Market
Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally
Requirements
An ideal candidate should have experience working for medium to large software companies (preferably in In payment-tech), focused on identifying business priorities, technology strategy, and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success including business value identification(discovery/ demo cycles), road mapping, as well as advising and defining successful execution strategies.
Ideal candidates have external customer-facing experience, have payment expertise (preferred but not required) who can present and architect the company’s solutions, and persuade decision makers to leverage the company technology to drive business value. Candidates have previous experience in web architecture, enterprise architecture or experience defining and optimizing financial business processes.
Minimum requirements
2+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, customer success, professional services delivery) for a fin-tech/payment-tech / global software enterprise or 3+ years of total relevant experience (software development, enterprise sales/ architecture, business development etc.)
Presenting and architecting solutions
Deep understanding or background in writing code in at least 2 of the company’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.)
Outstanding oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audiences
Able and willing to learn the company solutions (Payments, Billing, Connect, etc.)
Ability to understand how a wide variety of technologies and systems interact with each other (ERP, CRM, Billing, Tax, Legacy)
Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers.
Strong collaboration skills to work seamlessly with the broader GTM team to support our users.
Experience solving open ended business problems with a combination of technology and creative thinking