Surgery Field Engineer Apprentice (Chattanooga, TN)

Description

The company is a global medical technology and digital solutions business. This apprenticeship is a one-year program meant to build skills for a long-term career in field service.

You will watch and take part in equipment service work on less complex diagnostic imaging systems. The job is onsite and customer-facing, mainly in hospitals and clinical settings in Chattanooga, TN, where you represent the company to customers.

The schedule is planned to match when an internal position is expected to open, so that employment can continue after the program ends.

Responsibilities

• Diagnose and fix imaging equipment faults in hospital radiology departments.
• Carry out preventative maintenance on assigned equipment.
• Inspect equipment for safety and environmental compliance with Health and Human Services and Environmental Health and Safety guidelines.
• Record service and repair work according to hospital protocol and company policies.
• Communicate with customers every day to resolve issues and follow up until they are satisfied.
• Look after tools and test equipment, including calibration, and keep up to date with standards, codes and procedures for safe use of medical equipment.
• Work alongside experienced technicians on more complex repairs and as part of the local team covering all accounts in your area.
• Finish all scheduled quality and compliance training on time. Report any customer quality or compliance concern to the Quality Organization right away.
• Know and follow the company Quality Manual, Quality Management System, Quality Management Policy, Quality Goals and the laws that apply to the role.

Requirements

• Hold an AS or BS degree, military education, or a certificate, or be a current student with under 12 months left to finish. Alternatively, hold a high school diploma or GED plus 6 months of experience servicing electronic, IT or mechanical equipment.
• Have reliable transportation and a valid driver's license.
• Be legally authorized to work in the U.S. The company will not sponsor employment visas for this role, now or later.
• Preferred: a high school diploma or GED with work experience, or a completed AS or BS degree.
• Preferred: experience reading schematic diagrams and repairing or maintaining basic biomedical or electronic equipment.
• Preferred: knowledge of digital electronic circuits and of electronic and electro-mechanical devices.
• Preferred: strong analytical and communication skills, with the ability to explain technical problems to customers clearly.
• Preferred: the ability to build and keep good customer relationships.
• Preferred: experience working with internal colleagues and external customers on solution-based service.
• Preferred: a drive to bring about change and a process-focused approach.

Conditions

Local candidates are strongly preferred.

Relocating more than 30 miles from your current location needs prior approval from your manager.

Moving into a full-time internal role after the apprenticeship depends on performance, business need and role availability. Open willingness to relocate may improve your chances. In 2025, 84% of apprentices who finished the program moved into full-time internal positions.

Healthcare runs 24/7, so you must be flexible about early mornings, evenings, weekends or changed hours to meet customer needs.

Travel to customer sites may be required, depending on market and business needs.

You must be able to lift and carry equipment up to 35 pounds without help, and bend, stoop, twist, climb, crouch, kneel, sit and stand for long periods often.

You must be able to reach at, above and below shoulder height, move your neck front to back, and use your hands and fingers with precision.

Vision may be needed for color, close, distance, peripheral and depth perception.

For U.S. positions only, the base pay range is $48,000 to $72,000. Offers near the top of the range are uncommon, and pay depends on skills, qualifications, experience and location. The role may also qualify for performance-based incentives, such as cash bonuses and or long-term incentives (LTI).

The company will only hire people legally authorized to work in the United States for this opening. Any offer depends on passing a drug screen where applicable.

Relocation assistance is not provided.

Some customers have vaccination requirements that may apply to certain employees, although the company does not currently require U.S. employees to be vaccinated against COVID-19.

Benefits

• Competitive benefits include medical, dental and vision cover, paid time off, a 401(k) with employee and company contribution options, life, disability and accident insurance, and tuition reimbursement.