Sr. Robotics Solutions Engineer - Field Service

Description

The company works in medical technology, combining biology and technology to develop smarter, less invasive and more personalized treatments.

This is a Customer Management role in Technical Field Service, within Business Enablement and Support, based in Cincinnati, Ohio.

You will be a senior individual contributor on the Technical Field Service team, working with minimal supervision.

You will help set up and run projects, programs and processes that support the overall customer management strategy, drawing on deep field service knowledge to shape policies, procedures and plans.

You will design core plans for Technical Field Service work, using trend and competitor analysis to keep improving that strategy.

You will recommend suitable hardware and peripherals for customer needs, demonstrate setup and adjustment of complex equipment to users and operators, coach junior colleagues, and pass business issues and opportunities up to the next management level.

Responsibilities

• Set up, move, maintain, repair and de-install systems.
• Analyze and manage data logs to troubleshoot and resolve issues.
• Lead the RSE Service Team in technical and non-technical work that keeps the fleet of engineering robotic systems running and available.
• Complete specific tasks for the team, including documentation and metrics.
• Deliver safe, robust and reliable service using sound engineering methods, clear documentation and ECO processes.
• Take part in process improvement discussions to make the team more efficient and effective.
• Keep learning and training to deepen your knowledge of the robotic systems you service.
• Work safely in a manufacturing environment and follow all safety and hazard rules.
• Report status and strategic goals to senior management.
• Work with Systems Engineering, Product Support Engineers, Quality and other cross-functional teams to align and share knowledge, improving system uptime and mean time to repair (MTTR).
• Stand, sit or kneel for long periods.
• Use electro-mechanical tools.
• Lift 45 to 60 lbs.

Requirements

• Bachelor's degree in Computer Science, Robotics or a related technical field.
• 4 to 6 years of experience in the capital medical technology industry.
• Experience with software, mechanical and electrical systems, and various types of robotic technology.
• Basic understanding of working in a medically regulated environment.
• Ability to work well and efficiently in a team.
• Strong ability to conceive, develop and manage projects, process improvements and timelines.
• Experience planning and running activities to develop and launch new processes.
• Strong written and oral presentation skills, with fluent spoken and written English.
• Ability to build and sustain productive working relationships with colleagues and team members.
• Proven skill with Microsoft Office, especially PowerPoint and Excel.
• Preferred: analytical reasoning, business behavior, communication, continuous improvement, controls compliance, customer service, customer support, customer support operations, customer support trends, data gathering and analysis, execution focus, facilitation, incident management, Project Management Office (PMO), report writing, SAP Field Service Management, service request management, technical credibility.

Conditions

Based in Cincinnati, Ohio, United States.

Travel of about 80% local or regional, and up to 50% domestic (U.S.) travel as needed.

You may need to work outside standard hours, including some evenings, longer days, weekends and holidays, as business and customer needs require.

This position is overtime eligible.

The anticipated base pay range is $71,000.00 to $113,850.00.

The company is committed to an inclusive interview process, and accommodations can be requested by applicants with disabilities.