ServiceNow Sr Developer

Description

The company builds technology and mission services for U.S. government, defense and intelligence agencies, with about 26,000 staff across more than 50 countries.

You will join the software development team that keeps the company's ServiceNow environment running well and stable, working on design, build and upkeep of the platform.

The role is a senior position for a developer with deep ServiceNow design and development skills and strong analytical ability, with hands-on work in ITSM modules, including Now Assist.

Responsibilities

• Design, build and maintain forms, flows, catalog items, integrations and similar platform components.
• Work with developers, product owners, process owners and platform engineers to pin down requirements.
• Take part in Agile work, including standups, planning, backlog grooming and estimation, to deliver quality work.
• Run quality assurance across the full lifecycle and hold the team to ServiceNow and OneGDIT best practices.
• Handle platform upgrades, patching and deployments.
• Partner with Scrum Masters, Product Owners and developers.

Requirements

• Bachelor's degree preferred; an AA degree is also preferred. A high school diploma is required.
• At least 7 years of ServiceNow development experience in an ITSM environment.
• At least 3 years of experience in prompt engineering, Now Assist and agentic AI.
• At least 3 years of related experience.
• Strong grasp of ServiceNow architecture, modules and platform capabilities.
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations and custom applications.
• ServiceNow Certified System Administrator (CSA), or the ability to earn it within 90 days.
• Familiarity with Agile and Scrum.
• Strong skills in analysis, troubleshooting and debugging.
• Clear communication and documentation skills.
• Must be a U.S. person.
• Must be willing to work in a GDIT office at least 3 days per week.
• Preferred: Certified Implementation Specialist (ITSM), Certified Application Developer (ITSM), ITIL v4 certification. Advanced ITSM certifications are a strong plus.

Conditions

Full-time, 40 scheduled hours per week.

Primary location: Falls Church, Virginia, USA. Additional locations: Sierra Vista, Arizona; Tampa, Florida; Bossier City, Louisiana; Bethesda, Maryland; Durham, North Carolina; San Antonio, Texas; Herndon, Virginia.

Hybrid work model.

No travel required.

No U.S. citizenship required.

Salary likely between $107,744 and $143,750, set by experience, geographic location and possibly contract terms, and may fall outside this range. This is not a guaranteed amount.

The hiring process includes an identity verification step using biometrics and AI. Video must be on during virtual interviews, and your photo may be taken and your biometric data processed for identity checks.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• Medical plans, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) with pre- and post-tax contributions up to IRS limits and a company match.
• Full flex work weeks where possible, and paid time off for vacation, sick and personal days, holidays, parental, military, bereavement and jury duty leave.
• Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• An AI-powered career tool that suggests career steps and learning, and an internal mobility team to help you reach your goals.
• Competitive pay and paid time off, and a military-friendly workplace.