(Senior) Product Manager Consumer Touchpoints (m/f/d)

Description

The team is hiring a (Senior) Product Manager for Consumer Touchpoints, based in Oslo, Stockholm, Varberg, Helsinki or Copenhagen, on an unlimited, full-time contract. Flexible working arrangements are available.

The role sits within Invoicing as a Service, the company's order-to-cash product covering invoice creation and delivery, payments, dunning, debt collection and customer service. You will set the direction for the digital and human touchpoints consumers use, turning customer insight and data into scalable solutions that serve consumers, the business and operations alike.

The company is a leading invoice management provider in the Nordics. It is part of the family-owned Bertelsmann group and works across 12 countries with more than 4,000 people in an international team.

Responsibilities

• Set the strategy, roadmap and priorities for your consumer touchpoint areas, covering both digital and human channels.
• Take ownership of the user experience at every consumer-facing touchpoint and keep improving it.
• Find customer needs and opportunities through user research, feedback, market insight and data.
• Build scalable, reusable product capabilities across your areas.
• Define and monitor product KPIs such as conversion, digital self-service and customer satisfaction.
• Lead work across Product, Engineering, Operations, Commercial and Compliance.
• Write product requirements and take an active part in development, working closely with the platform team.
• Make sure relevant regulatory and compliance obligations are built into your areas.

Requirements

• Several years of product management experience in cross-functional product teams.
• Solid background in product strategy, customer discovery and roadmap planning for digital products or services.
• Experience in areas such as payments, dunning and collections, customer service or consumer self-service.
• An analytical, data-led approach that puts outcomes first in product decisions.
• Strong stakeholder management and teamwork across Product, Engineering, Operations and Commercial.
• You act on your own initiative and can make decisions in complex or unclear situations.
• Clear communication in English, and the ability to influence teams and people at all seniority levels. Swedish and Norwegian are an advantage.

Conditions

Work from one of the company's hybrid workspaces in Oslo, Stockholm, Varberg, Helsinki or Copenhagen, with flexible working options.

Data protection: the company processes your application data to establish an employment relationship under Art. 6 (1) b GDPR and Section 26 (1) sentence 1 BDSG, and keeps it for the statutory period in each country after recruitment ends.