Senior Product Designer - Onboarding & Activation

Description

The company is a fintech founded in 2009 that offers business accounts, hedging and financing on one platform, built to help businesses run and scale across borders.

The company has 2000+ people across nearly 70 cities and a proprietary platform that it keeps evolving.

This Product Design role is based in the Valencia office and is hired at either Product Designer II (Level 3) or Senior Product Designer (Level 4), depending on the autonomy, product judgement and scope you show in interviews.

You will help shape onboarding and activation, so that businesses can get verified, reach the financial services they need and balance customer needs with regulation, risk and operational efficiency.

Responsibilities

• Own end-to-end design of onboarding and activation journeys, from discovery and problem definition through detailed design, build and launch.
• Design both customer-facing onboarding flows and internal operational workflows, weighing user needs, business goals, compliance and operational realities.
• Simplify complex multi-step processes such as identity verification, KYB/KYC, document collection, review and account activation.
• Work with Product, Engineering, Data, Operations, Compliance and Risk teams to find high-impact problems, agree priorities and ship real improvements.
• Design responsive web and mobile experiences that feel clear, consistent and intuitive on every device.
• Work with mobile designers and engineers to shape mobile-first experiences that translate well into native apps.
• Craft interaction and visual design that handles states, edge cases, errors and moments of uncertainty well.
• Prototype, test and iterate quickly, using research, data and feedback to validate ideas and improve customer outcomes.
• Use AI-assisted tools such as Claude, Codex, Figma Make or others to explore ideas faster, prototype, test assumptions and refine your workflow.
• Try new ways of working that take you from ambiguity to concrete solutions quickly, without lowering quality or the customer experience.
• Build on and extend the design system, improving shared patterns and components so teams can ship consistently and faster.
• Stay involved through implementation with Engineering to secure quality, accessibility and polish at launch.
• Support design culture through critiques, workshops and reviews, raising the standard through craft and collaboration.

Requirements

• Relevant professional experience in UX or Product Design, assessed against Level 3 or Level 4 expectations.
• A portfolio that shows strong product thinking, problem solving and craft, including complex workflows, journeys or products you made simpler for users.
• Experience designing complex digital products, ideally in fintech, financial services, SaaS, healthcare, legal technology or other regulated settings.
• Highly desirable: experience designing onboarding, identity verification, KYB/KYC, compliance, risk or workflow-heavy products.
• A solid grasp of balancing user experience with business goals, regulatory limits and operational needs.
• Experience designing responsive and adaptive web and mobile experiences, with knowledge of platform conventions and constraints.
• Strong interaction design skills, including information architecture, flows, states, edge cases and systems thinking.
• Strong product judgement: spotting opportunities, making clear trade-offs and using data and research to guide decisions.
• Curiosity and creativity in how you tackle problems. Ability to break problems down, question assumptions and test ideas quickly matters more than skill with any one AI tool.
• Willingness to go beyond traditional design work, using prototypes, AI-assisted tools, code or data when they help you understand or solve a problem.
• Proven ability to collaborate with Design, Product, Engineering and other cross-functional teams.
• Good organisation, able to work through ambiguity and communicate clearly with varied stakeholders.
• Ability to balance and prioritise several projects in a fast-paced environment.

Conditions

Hybrid working from the Valencia office: 4 days in the office and 1 day working from home each week.

Central London office with excellent transport links.

Hiring decisions, including application reviews, shortlisting and final selection, are made by human recruiters and hiring managers, even though automated tools help with administrative steps.

The company welcomes applicants of all backgrounds and opposes discrimination in every form.

Benefits

• Competitive starting salary plus an annual discretionary bonus that rewards performance from day one.
• Mentorship from experienced managers who invest in your development.
• Access to tailored, cutting-edge tools and systems that help you do your best work.
• Defined paths to leadership or specialist roles, with accelerated career progression.
• A collaborative culture that values teamwork and personal growth.
• Benefits tailored to your location, typically including health care and social benefits.