Senior Product Designer

Description

The Customer Experience team at the company is hiring a Senior Product Designer to create digital brand experiences that are intuitive, impactful and accessible.

You will shape how users behave and strengthen the link between brands and their customers by guiding the delivery of polished, engaging digital products and services. Day to day you work with project managers, user researchers, other designers, content strategists and developers to take end-to-end experiences from idea to launch.

Most of the work is hands-on and client-facing, but you may also mentor junior staff. Leadership is part of the role: helping grow client relationships and accounts, developing future design leaders and expanding the practice.

The company is a national technology and management consulting firm. Its Government group designs, builds and modernizes systems that agencies rely on to serve residents, including benefits and claims platforms, case management, data and analytics, and the digital services citizens and employers use. Consultants are employees, not subcontractors, and sales and delivery staff work side by side on every program.

Responsibilities

• Lead the creation of personas, customer journey maps, wireframes, responsive visual designs and interactive prototypes that follow interaction design and usability best practices.
• Manage the project team, coaching junior designers, building their skills and raising the quality of client deliverables.
• Present design concepts and their rationale to clients and internal teams, clearly and persuasively.
• Build clean, concise presentations that explain why the designs work.
• Give specific, constructive feedback on interactions, information architecture, content, layout, and how well the experience fits the goals and brand.
• Run competitive assessments, propose new alternatives, and track design and technology trends.
• Help shape CX methods, capabilities, approaches and tools. Attend and lead CX meetings and training, and keep growing through professional development and industry involvement.
• Apply UI best practices across web, OS-native and embedded apps, and make the case for accessible, visually sound design with clients and colleagues.
• Explore AI-powered design tools and workflows, keep up with new technology, and test new approaches that improve creativity, efficiency and impact.

Requirements

• You have 8+ years of professional experience, ideally in a design consultancy or digital agency.
• You have a track record of designing sophisticated digital brand experiences.
• You understand product strategy, heuristic analysis, information architecture, user research, UI design, wireframing, prototyping and usability testing.
• You translate business goals and user needs into thoughtful design solutions.
• You bring strong creative insight and drive, taking projects from research through implementation alongside multidisciplinary teams and the client.
• You value the best ideas wherever they come from, present persuasively and confidently, and lead as a servant leader without letting ego get in the way.
• You can handle enterprise-scale challenges and inspire teams of researchers and designers to build engaging, multi-channel digital solutions.
• You drive client growth and deliver strong results on your own with little oversight, and you do well in a quick-moving environment.
• You can juggle several projects at once and deliver to scope and budget.
• You have worked across human-centered design areas such as user and market research, product and experience strategy, information architecture, experience design, content strategy and customer insight.
• You communicate well in writing, verbally, conceptually and visually.
• You design developer-ready visual assets and UI components in Figma.
• You have used AI-powered prototyping tools such as Claude Code, Claude for Design, Lovable, UX Pilot or Figma Make, or similar, to build production-minded prototypes that support developer handoff.
• Preferred: a 4-year degree in design, HCI or a similar field.
• Preferred: experience organizing Figma files for clarity, applying consistent styles and naming, and using auto layout, component libraries, variables and design tokens for scalable handoff.
• A plus: PowerPoint, Illustrator, Photoshop and InDesign skills.
• A plus: familiarity with user research tools such as Optimal Workshop, User Testing and SurveyMonkey.
• A plus: working knowledge of Agile product development.
• A plus: familiarity with WCAG 2.2 and inclusive design principles.

Conditions

The company supports flexible work and a work-life balance that suits each employee's needs.

You must be available to work onsite at a client location or a company office when requested.

Remote work is allowed when it fits the company's and clients' needs.

Benefits

• Career paths you can shape around your skills and interests, with customizable progression.
• Traditional benefits including generous PTO, health coverage, disability insurance, paid family leave and more.
• Newer extended benefits designed around employee needs.
• Learning and development: certification and tuition support, on-demand courses, mentorship and skill paths.
• Modern Health: a mental health and well-being platform with 1:1 care, group support sessions and self-serve resources for employees and their families.
• Carrot Fertility: coverage for all paths to parenthood, including adoption, surrogacy, fertility treatments and pregnancy, plus options for employer-sponsored funds toward care.
• Fringe: a company-paid stipend to choose personal lifestyle benefits, from vendors such as Netflix, Spotify and GrubHub to student loan repayment, travel and fitness.
• Employee resource groups: employee-led committees that build diversity and inclusion into daily operations.
• Philanthropic partnerships and pro-bono projects that support local communities.
• Generous 401(k) matching with no vesting period.