Senior Business Analyst, Business Delivery

Description

The role is an individual contributor position in Service and Fulfillment, focused on delivering prioritized operational work and initiatives.

You turn leadership priorities into clear deliverables, coordinate execution, manage risks and dependencies, and keep initiatives on schedule.

The work blends process ownership, light project management, change management, and data-driven decisions, aimed at quality, consistency, customer results, and efficiency.

You work with Service leadership, BPCs, Technology, Fulfillment, and Reporting to get work executed, get teams operationally ready, and confirm outcomes.

Responsibilities

• Own end-to-end delivery of complex initiative work that spans functions, both technical and non-technical, including execution, readiness, and results.
• Turn scope and priorities into practical plans with tasks, owners, timelines, and success criteria.
• Run the operational work needed to deliver, such as logistics, requirements gathering, pilots, sequencing, UAT, cutover planning, and readiness checks, acting as the main point of accountability.
• Spot, assess, and manage complex operational risks, constraints, and dependencies using several sources of analysis. Escalate issues with reasoned mitigation options and a recommendation.
• Apply deep functional and operational subject matter knowledge and current best practice to diagnose issues, define solutions, and guide execution decisions.
• Build and maintain process documentation, current and future state workflows, checklists, and readiness materials that support execution and handoff. Flag recurring risks and improvement opportunities.
• Work with operational leaders to set ownership and accountability for the long term after delivery. Align teams without direct authority over them.
• Confirm success through measurable results in continuity, adoption, quality, timeliness, and efficiency.
• Adjust your approach when issues emerge, priorities shift, or complexity grows, with little guidance.
• Set expected KPI gains for each project and track over time whether they are achieved, such as quality, cycle time, and rejections.
• Work with Reporting to build and improve Power BI dashboards that track initiative outcomes against OKRs, KPIs, and performance metrics. Use and explain that data for decision-makers.
• Prepare and present analysis, insights, and recommendations on complex or sensitive performance data, risks, and trends to leadership and stakeholders.
• Act as a trusted operational partner to Business Enablement and Service leadership, confirming priorities, success criteria, and delivery expectations.
• Keep stakeholders informed about progress, risks, tradeoffs, and decisions. Build consensus across differing views.
• Lead working sessions, reviews, and decision checkpoints. Advise colleagues and related teams and clear blockers.
• Write communications and job aids on your own, and contribute to training materials that help adoption of new workflows and standard work.
• Identify training and change impacts early and work with leaders and peers on reinforcement plans.
• Support engagement and continuous improvement activities that sustain change and raise execution maturity.

Requirements

• Bachelor's degree required. Business, Operations, Industrial Engineering, Information Systems, or a related field is preferred.
• An MBA is a plus.
• 6+ years in service operations, fulfillment, business analysis, or process improvement, including project coordination and change support.
• Proven record of gathering and combining information, turning analysis into recommendations, and shaping decisions.
• Advanced working knowledge of the CLC product portfolio and its operating systems.
• Hands-on experience with process mapping tools such as Visio, Lucid, Miro, or Smartsheet.
• Advanced data analysis skills. Advanced Excel is required, and Power BI is preferred.
• Proficiency in Salesforce, E1, and Arrow.
• Strong written and verbal communication, including clear PowerPoint presentations.
• Experience with continuous improvement methods such as Lean, Six Sigma, or Kaizen. Certification is a plus.
• Comfort with Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook) and project tools Smartsheet and JIRA.
• Familiarity with enterprise systems and data analytics tools such as Power BI.
• Sound analytical and critical thinking. You can read data, find root causes, and build workable solutions using Excel, Power BI, and workflow tools.
• A balance of strategic thinking and hands-on execution, with curiosity and a drive to improve processes.
• Ability to influence and lead cross-functional teams and senior leaders through clear communication.
• Proven ability to lead people and stakeholders through change, resolve conflict, and work in shifting environments.
• Skill in designing and improving workflows using Lean or Six Sigma methods.

Conditions

Pay range is $71,300.00 to $124,500.00 USD, based on the primary location of the role. The actual base salary depends on skills, experience, and the hiring location. Your recruiter can give details for the specific location during hiring.

The role is eligible for a bonus.

Travel of up to 10% domestic per year.

Candidates may be asked to attend an onsite interview at a the company office.

Interviews must be completed without AI tools or outside prompts, and virtual backgrounds must be removed. Use of AI-generated or third-party help during interviews is grounds for disqualification.

Benefits

• Medical, dental, and vision plans.
• 401(k) and FSA/HSA accounts.
• Commuter benefits and a tuition assistance plan.
• Vacation and sick time, plus paid parental leave.
• Full benefit details are available on request.