Senior Associate, Product Manager-Small Business Bank Associate Servicing

Description

The company treats product management as a discipline built on reimagining how things work, spotting chances to create value, and shaping customer experiences through technology. It is building toward scale and capability as digital change reshapes its industry.

Product decisions here start with understanding customers. The company was an early user of predictive modeling to tailor credit card offers to individuals.

Within the Small Business Bank, the customers are business owners, who make up 99% of US businesses and account for 44% of US GDP. The organization focuses on hearing from the millions of business customers it serves each day, so products, services, and experiences meet their needs.

The Senior Associate, Product Manager sits on the Associate Servicing team, where the work is about giving servicing associates the tools and resources they need to help customers. The role is highly collaborative and strategic, working with technology, operations, and business partners. It includes significant investment in AI tools that make associates' work simpler so they can focus on the customer in front of them.

The role is assessed against five areas that form the basis of product management at the company: Human Centered (understanding internal and external customer needs to reimagine and innovate solutions), Business Focused (delivering strong outcomes through leverage and sound execution), Technology Driven (using technology to build innovative, resilient solutions that create value now and later), Integrated Problem Solving (finding and resolving complex problems while managing product risk), and Transformational Leadership (leading cross-functional teams to solve customer problems and align the organization).

Responsibilities

• Work closely with technology, operations, and business partners to deliver tools and resources for servicing associates.
• Apply strategic thinking to Associate Servicing product decisions.
• Help simplify associate workflows, including through AI tools.

Requirements

• Hold a bachelor's degree or have military experience.
• Have at least 2 years of experience in product management.
• Preferred: a bachelor's degree in computer science or engineering.
• Preferred: experience turning business strategy and analysis into consumer-facing digital products.
• Preferred: experience with data flows in modern data environments, including data lakes, Snowflake, APIs, and Streams.

Conditions

This is a hybrid role, and you must follow the company's hybrid policy on required on-site presence at your assigned office.

The company will not sponsor new applicants for work authorization or offer any immigration-related support for this role, including H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, or any other work authorization requiring employer immigration support.

Full-time annual base salary ranges are: McLean, VA $111,200 to $126,900; New York, NY $121,300 to $138,400; Richmond, VA $101,100 to $115,400, all for Sr. Associate, Product Management. Candidates hired into other locations will receive the range for that location, and the exact salary will appear in the offer letter. Part-time pay is prorated by agreed hours.

The role is eligible for performance-based incentive pay, which may include cash bonuses and or long-term incentives (LTI), and may be discretionary or non-discretionary depending on the plan.

Applications will be accepted for at least 5 business days.

No agencies, please. The company is an equal opportunity employer, including disability and veteran status, and considers qualified applicants with criminal histories in line with applicable laws.

The company Financial comprises several entities: roles posted in Canada are for the company Canada, roles in the United Kingdom are for the company Europe, and roles in the Philippines are for the company Philippines Service Corp. (COPSSC).

Benefits

• Health, financial, and other benefits are offered, with eligibility depending on full- or part-time status, exempt or non-exempt status, and management level.