Program Manager

Description

The company is a leading supplier of materials science and engineering solutions used to make nearly every new semiconductor chip and advanced display.

Its equipment supports AI development and speeds up the launch of next-generation chips, so the work directly shapes the electronics industry.

Responsibilities

• Act as Program Owner for AGS strategic initiatives, answerable for objectives, priorities, delivery, risks and business results.
• Run the development and readiness pipeline with AGS and cross-functional teams, matching priorities to shipment plans, customer service commitments, business requirements and installed-base demand.
• Set up and maintain governance covering milestones, deliverables, dependencies, risks, action tracking and escalation paths.
• Build and keep up scorecards, dashboards and decision models that measure performance, expose gaps and support data-based decisions.
• Find execution and development gaps, work out their root causes, and push cross-functional teams to fix them.
• Assess and explain program value, priorities, risks and business impact for customers, the Business Unit (BU) and AGS/internal organizations.
• Write and update business requirements, project documents, standard processes and operating guidelines.
• Create alignment across functions and move work forward by influence, without direct authority over those teams.
• Turn complex data and operational details into clear insights, recommendations and executive-level updates.
• Look for ways to improve operational efficiency, productivity, scalability and process effectiveness.
• Spot, assess, report and manage program risks and dependencies early.
• Lead change management so new processes and capabilities are adopted and sustained.

Requirements

• Bachelor's degree in Business, Engineering, Data Analytics, Computer Science or a related field.
• Experience owning or running complex, cross-functional programs or projects in a global business.
• Strong analytical and problem-solving skills, including data analysis, quantitative analysis and decision modeling.
• Proven ability to write business requirements and turn business needs into workable plans with measurable outcomes.
• Proven ability to win over stakeholders, build alignment and deliver results without direct management authority.
• Strong communication, organization and program or project management skills.
• Ability to explain complex issues, business impact and recommendations clearly to senior stakeholders.
• Experience building and using dashboards, scorecards, reporting tools and data visualization.
• Understanding of service operations such as installation, warranty, service readiness and customer support.
• Proven ability to work in unclear situations, structure complex problems, set priorities and lead cross-functional teams from problem identification through implementation and sustainment.
• Preferred: Experience applying AI, Agentic AI, automation or advanced analytics to improve productivity, decisions or operational efficiency.
• Preferred: Experience in the semiconductor industry.
• Preferred: Familiarity with Applied Global Services (AGS) operations, service processes and business models.
• Preferred: Experience working with large, complex datasets to support business decisions.
• Preferred: Knowledge of product lifecycle management, new-product introduction and technology development processes.
• Preferred: Experience supporting strategic initiatives in service readiness, customer service optimization, installed-base support or field operations.
• Preferred: Working knowledge of SAP, CRM platforms or comparable enterprise business systems.

Conditions

Full-time position, classed as an assignee or regular employee.

Travel is required for 20% of the time.

Relocation assistance is available.

Based in one of these locations: Austin, TX; Boise, ID; Chandler, AZ; Dallas-Richardson, TX; Hillsboro, OR; Phoenix, AZ; or Rio Rancho, NM.

Base salary range is $88,000.00 - $121,000.00, set by location, hire grade, job knowledge, skills, experience and internal equity with current team members.

For sales roles, the posted range is Target Total Cash (TTC), the base salary plus target bonus at 100% goal achievement.

Benefits

• Comprehensive benefits package.
• Possible eligibility for a bonus and a stock award program, where applicable.
• Support for personal and professional growth, plus wellbeing programs covering work, home and life beyond work.
• A workplace that encourages learning, career development and taking on new challenges.