Senior Program Manager

Description

The company is the company, which brings anime and manga to fans. It serves over 100 million fans in more than 200 countries and territories, through streaming video, theatrical releases, games, merchandise and events.

The role is a Senior Program Manager on the IT organization's Technology Solutions Business Operations team. The team is distributed and coordinates initiatives for the company IT and Security, standardizes Agile practices, promotes process improvements and runs cross-team communication. You will report to the Senior Director of Program Management for Technology Solutions and lead Governance, Risk, and Compliance (GRC) work.

The position is full-time and on-site in the Dallas, TX office, at least 3 days per week. Candidates must be able to work on-site in Dallas.

Responsibilities

• Plan, organize and track ongoing projects and strategic initiatives for the Technology Solutions teams.
• Monitor schedule, scope and process for active projects, and structure information so a globally distributed team can use it easily.
• Run meetings effectively, track next actions and follow up on action items without being prompted.
• Build working relationships with technical and business teams.
• Act as the main link to relevant business groups, helping teams plan, collaborate and align on goals, spot dependencies, reduce risk and send regular updates to all stakeholders.
• Understand the business, its structure, processes and tools, and how each initiative helps the whole company.
• Create and maintain best practices and repeatable processes that make teams more efficient, working with the wider Technology Solutions group.
• Travel occasionally for vendor meetings or project support when needed.

Requirements

• 8+ years of experience as a project or program manager.
• A bachelor's degree or equivalent experience is required. A master's degree is preferred.
• Experience working with globally distributed teams.
• A working grasp of core program management concepts and best practices.
• Clear written and verbal communication with all levels, including senior and C-level stakeholders.
• Hands-on governance and risk management work, including risk assessment methods, risk register management, risk treatment planning, and control design and evaluation.
• Experience with risk and regulatory frameworks such as NIST CSF 2.0, NIST SP 800-53, ISO 27001/27002, SOC 2, PCI DSS, SOX ITGC, CCPA/CPRA, GDPR, EU Cyber Resilience Act (CRA), HIPAA, AI Governance and Privacy by Design.
• Security program management experience, covering security governance and maturity, policy and standards, control framework development, security metrics and KPIs, security roadmaps, maturity assessments, and Security by Design and Privacy by Design.
• Audit and assurance experience, including coordinating internal audits, managing external audits, collecting evidence, control testing, tracking remediation, audit readiness and continuous monitoring.
• Third-party security experience, including vendor risk assessments, security questionnaires, contract security requirements, DPAs, security riders, vendor scorecards and ongoing vendor monitoring.
• You work well on your own and as part of a team, and you need little direct supervision.
• You are accurate and detail-focused, and you keep improving your skills.
• You stay calm while managing many projects and deliverables at once.
• You manage time well and rebalance multiple priorities as they shift.
• Preferred: experience with both agile and waterfall methods and judgment on when to use each.
• A plus: experience with tools such as JIRA, Confluence, Smartsheet and Google Suite.
• Nice to have: prior experience in or managing projects related to technology or streaming.
• Nice to have: a professional certification such as PMP or CSM.

Conditions

Full-time, on-site role in Dallas, TX, at least 3 days per week.

Standard business hours, with occasional travel for vendor meetings or project support.

Works in a collaborative, cross-functional setting with enterprise-level IT operations.

The company is an equal opportunity employer and does not discriminate on the basis of protected characteristics.

Benefits

• Compensation includes salary plus performance bonus potential, paid annually.
• Flexible time off.
• Medical, dental and vision coverage, plus STD, LTD and life insurance.
• HSA, and healthcare and dependent care FSAs.
• 401(k) with employer match.
• Employer-paid commuter benefit.
• Support program for new parents.
• Pet insurance, and some offices are pet friendly.