Senior Implementation Project Manager

Description

The company has spent decades supporting businesses in agriculture, energy and weather intelligence, helping them make faster, better-informed decisions under uncertainty. Its proprietary Operational Decisioning Platform converts raw data into insights leaders can act on, to streamline supply chains, keep markets steady and protect infrastructure from disruption.

The company is in a growth phase, backed by strong finances, profitability and a long-standing reputation in its industries. It is expanding internationally and bringing AI-driven solutions, built on deep sector knowledge, to large enterprises that need to operate well despite constraints.

This is a senior role leading complex, high-impact software implementations for global enterprise customers. You will drive successful rollout, adoption and measurable results for the company's Software-as-a-Service (SaaS) and Results-as-a-Service (RaaS) products. The position suits someone with firm project governance skills and the ability to communicate at executive level, who works well in a fast-moving matrixed SaaS setting.

The team works with customers on the company's operational decisioning platform, and this role sits within a group of product, engineering, customer success, professional services and support staff.

Responsibilities

• Plan and run customer implementation projects so scope, timelines and deliverables stay on track.
• Set up and manage project governance, including steering committees, risk processes and escalation paths.
• Act as the main contact for customer stakeholders, including executive sponsors, and keep them informed on status, risks and milestones.
• Run discovery and requirements sessions that match the company's SaaS and RaaS solutions to customer goals and measurable outcomes.
• Coordinate product, engineering, customer success, professional services and support teams so delivery runs smoothly.
• Spot risks early, clear blockers and keep momentum from onboarding through go-live and early adoption.
• Help improve implementation methods, playbooks and value realization frameworks.

Requirements

• At least 7 years managing customer-facing SaaS implementation projects, ideally including outcomes-based or RaaS delivery.
• A record of delivering complex software implementations on time and within budget.
• Strong executive presence and communication skills, with the ability to influence senior stakeholders.
• A solid understanding of project governance, risk management and SaaS delivery methods.
• Experience tying solution capabilities to customer business needs, KPIs and success criteria.
• Working proficiency with project management and collaboration tools such as Smartsheet, Jira, Asana or similar.
• PMP, Scrum or other project management certification is preferred.
• Willingness and ability to travel up to 40%, including international travel.

Conditions

Remote work is possible for this role, depending on the position.

Hybrid working is part of the setup, as indicated by the posting's work model tag.

Flexible working hours.

The targeted base pay range is $84,500 to $113,000. Actual pay depends on factors such as prior experience, training or education, transferable skills, business needs, internal equity and applicable laws, and the range may change.

The company pays for performance, so pay can increase over time based on results.

This role may also be eligible for market-competitive variable pay and benefits.

The company is an equal opportunity employer and welcomes applicants from all backgrounds.

Benefits

• Competitive salary.
• Unlimited paid time off.
• Medical, dental and vision insurance plans.
• 401(k) with a 6% company match.
• Unlimited access to more than 13,000 courses through a learning platform for career development.
• Employee Assistance Program (EAP).