Program Manager

Description

The company's Markets Operations area is in a multi-year transformation to build a future-state Target Operating Model. The work covers risk and controls, regulatory compliance, process engineering, automation, talent development, data, technology investment and client service.

The team is a global, cross-functional Markets Operations Process Engineering group delivering the multi-year roadmap. Its approach combines program and project management, business analysis, process engineering and low-code application development, backed by strategic investment and change execution.

As Vice President, Program Manager, you will lead and support change initiatives across one or more Markets Operations projects. You will combine project management with business analysis to drive change alongside global operations and technology partners. You need a solid grasp of Markets products, operational processing and disciplined project management.

Responsibilities

• Run assigned projects: build plans, track deliverables, carry out analysis, keep documentation to standard and manage stakeholder expectations.
• Work with stakeholders to set program scope. Make sure requirements are strategic, clearly written, understood by everyone and backed by a business case, cost-benefit analysis, tangible benefits and KPIs.
• Give Sponsors and key stakeholders timely updates on status, issues, fixes and risks. Take an active lead in working groups, senior forums and workshops.
• Build and keep strong relationships with business and technology stakeholders, acting as subject matter expert for senior leaders and team members.
• Introduce best practices that simplify and standardise processes, controls and workflows so they stay consistent globally.
• Lead the work to find and fix issues, including those that reach beyond your own workstream.
• Support stakeholders across the program lifecycle, including testing and operational readiness planning.
• Deliver change that lowers the firm's risk profile.
• Enforce the company's PM standards, processes, procedures, methods and delivery standards.
• Judge risk carefully when making business decisions. Protect the firm's reputation, clients and assets by staying within laws, rules, regulations and policy, acting ethically, and escalating and managing control issues openly.

Requirements

• Significant experience delivering transformation programs at a fast-paced, large global financial services firm, ideally in operations, risk or technology.
• Strong program management skills. Certifications such as Six Sigma, Agile, Lean, Prince2 or PMP are highly desirable.
• Strong organisational skills and the ability to juggle multiple tasks and shifting priorities.
• Solid analytical, data and problem-solving skills, with the ability to document findings and proposals clearly in tools such as Excel, PowerPoint, JIRA and Confluence.
• Excellent verbal, written and presentation skills. You can explain technical and business issues and solutions to every level of the organisation.
• Able to use independent judgment and work with minimal direct supervision.
• Proven stakeholder engagement, including leading working groups with senior stakeholders.
• Experience with FX products and an understanding of regulatory change in financial services is desirable.
• Fully up to speed on day-to-day product and process activity, with a basic understanding of the firm's businesses and economics. Expected to be a subject matter expert in one or more specific skill sets.
• Clear understanding of how individual contributions fit together to meet business objectives.

Conditions

Full-time role based in Belfast, with a hybrid model allowing up to 2 days working from home per week. The office setting is business casual.

The base salary is competitive and reviewed annually.

The company is committed to an inclusive workplace where everyone can feel comfortable bringing their whole self to work.

Benefits

• Holiday allowance starting at 27 days plus bank holidays, rising with tenure.
• Discretionary annual performance-related bonus.
• Private medical insurance packages to suit individual circumstances.
• Employee Assistance Program.
• Pension plan.
• Paid parental leave.
• Discounts for employees, family and friends.
• Access to a range of learning and development resources.