Principal Delivery Manager (Healthcare)

Description

The company delivers digital services, Workday solutions and technology work for clients.

This is a principal delivery role leading complex digital transformation programmes in one of the Sector client portfolios: Public, Healthcare, Defence or Commercial.

You will set up the conditions for several multidisciplinary teams and suppliers to deliver measurable results, with firm governance, strong commercial performance and senior client relationships you can rely on.

You will work with Director-level and C-level stakeholders to understand their goals, shape delivery strategy and find chances to grow accounts.

You will also own capacity and resourcing across your engagements, working with account teams and BU Operations to get the right people in place.

You will coach and develop delivery leaders and teams, supporting their growth while helping the Sector business and wider Delivery capability develop.

Responsibilities

• Lead complex, high-value digital programmes across several teams, workstreams and suppliers, keeping delivery tied to strategy and to outcomes for customers and end users.
• Set the critical success factors for each programme, looking past time, budget and scope to long-term impact, client satisfaction and ongoing improvement.
• Lead delivery at senior level in fast-moving, difficult settings, making sound decisions that weigh client priorities, the company's commercial interests and the effect on staff.
• Give programmes clear direction and aligned plans, and make sure dependencies, risks and delivery problems are actively handled.
• Own programme financial performance, meeting or beating agreed profit targets and keeping forecasts and reports on cost, revenue and margin accurate.
• Understand the contracts and commercial terms on your programmes, protecting the company and keeping delivery compliant.
• Build trust with Director and C-level stakeholders, manage their expectations and strengthen their confidence in the company as a delivery partner.
• Find and develop ways to grow the Sector accounts you support, helping with account strategy, customer conversations, proposals, bids and pitches.
• Work with Sales, Account Leads and Account Management to shape strong responses that fit client needs, procurement rules and changing priorities.
• Build an inclusive, high-performing environment where multidisciplinary teams can do their best work, learn and keep improving.
• Lead, coach and develop delivery leaders and programme teams by setting clear expectations, giving regular feedback and supporting development goals.
• Own capacity and staffing across your engagements, working with BU Operations to anticipate demand, make good resourcing decisions and support new joiners.
• Help with recruitment, succession planning and growing the Delivery capability.
• Take on wider management and leadership duties across the Sector business and the broader Delivery capability when needed.
• Set up and maintain governance that fits each programme, with clear accountability, effective decisions and strong technical quality standards.
• Manage programme risks, issues and dependencies actively, escalating them in good time to protect outcomes and client confidence.
• Give suitable assurance across several workstreams and suppliers so progress, quality and commercial performance are visible and understood.
• Make sure teams follow confidentiality, non-disclosure and information security requirements at all times.
• Encourage new thinking in technology, process and ways of working, helping teams adopt tools and approaches that improve delivery, team experience and customer outcomes.
• Lead and roll out improvements that raise efficiency and add value for clients and the company.
• Share learning and celebrate wins across the company, with customers and through relevant external industry channels.
• Keep improving the Management capability and stay informed on current thinking in Technology, Experience Design and Consulting.

Requirements

• Significant experience delivering complex digital programmes in a consultancy, professional services or similar environment.
• Digital delivery experience and stakeholder management in a complex setting.
• Proven experience leading large-scale digital transformation programmes across several teams and suppliers.
• Experience working in Agile delivery environments.
• A solid record of delivering good outcomes while balancing customer needs, commercial goals and delivery performance.
• Experience setting up programme governance and managing risks, issues and assurance in complex delivery.
• Experience building trusted relationships and influencing senior stakeholders, including Director and/or C-level decision makers.
• Experience leading, developing and coaching high-performing teams, including line management.
• Excellent communication, influencing and decision-making skills, and the ability to work well with complex stakeholder groups.
• Willingness to work on customer sites and travel when required.
• Desirable: experience delivering programmes in central government, healthcare, defence or another highly regulated environment.
• Desirable: broad technology experience and awareness of emerging trends, including AI, with curiosity about how they can improve delivery and customer outcomes.
• Desirable: strong business development and account growth experience, including account planning, bids, proposals and procurement.
• Desirable: evidence of winning follow-on work or expanding existing client relationships.
• Desirable: experience improving management, delivery or leadership practices across a team, account or organisation.

Conditions

Eligible to achieve SC clearance, which requires living in the UK continuously for 5 years and passing background checks. This applies to the Public and Defence sectors.

Travel and customer site work are required when needed.

The company is committed to equal opportunity regardless of age, race, ethnicity, gender, sexual orientation, religion, disability or any other characteristic, and will make adjustments on request through a private conversation with the talent team.