Product Support Engineer

Description

The role sits in the Engineering for Services category and covers products that have been delivered and are in service.

The company is running a multi-year transformation to become a higher-performing, more competitive, resilient and growing business, and this role supports that work across the full product life cycle, keeping products mature and true to design intent.

Responsibilities

• Support known and possible safety issues, including SAR and RT matters, and take part in safety boards as set out in the Safety Management Plan.
• Answer technical questions and help resolve operational problems.
• Lead investigations into operational issues to establish root cause.
• Put containment actions in place and recommend corrective actions.
• Carry out technical surveillance and quality assurance audits to improve products for customers and the business.
• Write and approve technical content for publications and communications used by the OEM, build, commissioning and maintenance sites, and customers, including setting acceptance limits.
• Set reliability targets, such as operational disruption metrics, from historical data and track performance against them.
• Forecast future safety and reliability using failure rates and statistical methods, including numerical risk assessment, parametric distribution and fly-forward analysis.
• Find cost reductions by reviewing and maintaining life cycle engineering policies and related maintenance planning documents.
• Manage issues affecting maturity, life cycle cost, reliability and maintainability, and keep design intent in place.
• Provide life cycle technical data from build through in-service to decommissioning, and model through-life performance, deterioration mechanisms and service attributes to predict time on platform, identify optimisation options and support the Service Operation Validation Strategy.
• Prepare and deliver technical presentations and reports for the platform provider, regulators, customers and internal stakeholders.
• Lead the integration of health monitoring requirements and define needs for new health monitoring systems or capabilities.
• Make sure regulatory requirements are met and that the technical and business needs of internal and external stakeholders are addressed.
• When delegated, act as Technical Authority and give assurance on build, commissioning and maintenance activities.
• Collect in-service data and drive continuous improvement by identifying best practice and lessons learned, then feeding them into future programmes and product design teams.

Requirements

• An engineering or numerical degree, or equivalent experience.
• Knowledge of how components and systems function, and of numerical methods.
• Experience with complex, novel and ambiguous tasks.
• Familiarity with the in-service environment, including regulatory and compliance requirements.
• Experience troubleshooting and resolving problems.
• Experience leading or supporting cross-functional teams, such as specialists, suppliers, customers and partners.

Conditions

Full-time, permanent position.

Based in Derby or Solihull.

Reports to Nick James.

Advertised at grades 7 to 10, which is the desired operating level, but applications from any grade are welcome.

Priority is given to employees identified as being at high risk.

Let your current manager know that you are applying.

The company is committed to a respectful, inclusive and non-discriminatory workplace.

Closing date is 16 November 2026.

For more information, contact Gauri Sood.