Lead Technical Support Engineer – FACTS & HVDC Services

Description

The role is a senior technical reference for the regional FACTS and HVDC operations, where you lead incident resolution and ongoing improvement work.

You are the main technical contact for hard electrical engineering problems, supporting customers and field service crews and connecting back-office engineering with onsite delivery.

The team sits within the company's Grid Solutions group in Stafford, United Kingdom.

The company has over 130 years of experience and builds products that modernise grids, integrate renewables and strengthen energy systems, from software to power conversion and storage.

The company states that its technology helps generate approximately 25% of the world's electricity today.

Responsibilities

• Lead root cause analyses of electrical incidents to keep equipment reliable over the long term.
• Work with internal engineers and external clients to resolve technical problems and keep support running smoothly.
• Find process improvements in service delivery, particularly in data management and technical procedures.
• Provide technical validation to sales and project teams for new offers and project setups.
• Write clear technical documentation and reports so customers and field teams can maintain equipment.
• Train colleagues and client staff on technical good practice and how systems operate.

Requirements

• Solve complex electrical problems as a collaborative technical expert.
• Diagnose and fix faults in power electronics and high-voltage electrical equipment.
• Explain complex technical ideas clearly to clients, field engineers and other audiences.
• Understand electrical network simulation, protection and control systems.
• Have expertise in FACTS and HVDC technology or in equivalent industrial power systems.
• Want to drive continuous improvement and modernise service processes.
• Nice to have: a formal education in electrical engineering with a focus on power electronics. Total experience and professional achievements in technical support, operations or field engineering in the energy sector matter more.

Conditions

Permanent position based in the Stafford office.

Travel to and from projects and field assignments, approximately 10% of the time.

Take part in the regional 24/7 emergency support rotation, approximately 1 week per month.

No relocation support.

Relocation assistance provided: Yes.

The company is an equal opportunity and affirmative action employer.

Benefits

• Fair pay and performance-based rewards.
• Wellbeing programmes for you and your family.
• Opportunities to move across teams and functions as your career develops.
• Support from your people leader and mentors to build a career that fits your goals and a healthy work-life balance.