Application Support Engineer (Senior)

Description

The team needs an experienced engineer to keep critical business applications and services stable, performing well, and improving over time. The role blends production support, functional application support, release management, and continuous service improvement, and it links business users with development and infrastructure teams.

You will keep applications available, watch system performance, resolve incidents, manage releases, and drive automation that improves service quality and the user experience.

The company is a European provider of digital services, helping organizations handle ongoing technology change. Its offering covers consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

Responsibilities

• Keep business-critical applications available, stable, and running smoothly day to day.
• Give business users both technical and functional support.
• Watch application health, performance, and functionality across production environments.
• Make sure application workflows, batch jobs, file transfers, and related services run as intended.
• Handle incidents, find root causes, and restore service within agreed SLAs.
• Spot recurring problems and put preventive fixes in place to make services more reliable.
• Set up and maintain monitoring for application and infrastructure components.
• Review production metrics, logs, and operational data to catch risks early and find improvements.
• Write automation scripts and operational tools that cut down repetitive work.
• Refine operational processes and the user experience using monitoring and analytics.
• Coordinate and oversee releases within your assigned scope.
• Support deployments with minimal disruption to the business.
• Work with development and infrastructure teams on release planning and rollout.
• Manage functional change requests and confirm they were implemented correctly.
• Create, update, and improve application documentation and operating procedures.
• Share knowledge with the team, contribute to learning efforts, and train colleagues when needed.
• Learn how business processes, workflows, and operational needs fit together.
• Be a dependable IT partner to business stakeholders.
• Keep users, project teams, and other support groups informed about incidents, requests, and ongoing work.
• Support audit, compliance, and remediation work when required.
• Help business users resolve application issues, monitor daily production activity, and keep the platform stable.
• Take in incidents and service requests from ticketing systems, email, or direct contact, and complete the operational tasks they raise.
• Take part in production releases and deployment activities.
• Run root cause analysis and work toward long-term fixes.
• Work with teammates to keep service coverage adequate.
• Join a rotating support schedule that includes weekends and public holidays when required.

Requirements

• 11+ years of experience in application support, production support, or IT operations.
• Strong Oracle SQL skills.
• Experience supporting applications on Linux and Windows.
• Solid scripting ability in Shell, Python, PowerShell, or similar.
• Good grasp of networking fundamentals.
• Experience with production monitoring and incident management.
• Strong troubleshooting and problem-solving skills.
• Unix administration knowledge.
• ITIL Foundation certification or practical ITIL experience.
• Ansible.
• Familiarity with DevOps practices and automation tools.
• Experience working in large, enterprise-scale production environments.

Conditions

Rotating support shifts include weekends and public holidays when required.

Equal opportunity employer.