Help Desk Tech - MIDS - TS/SCI w. Polygraph

Description

The company is a global technology and professional services firm serving U.S. government, defense, and intelligence agencies, with 26,000 staff across more than 50 countries and work in AI, cloud, cyber, and software development.

This is a Help Desk Technician role in the Technical Support Services job family, working the MIDS shift from 22:00 to 06:00.

The role requires an active Top Secret/SCI clearance and the ability to obtain TS/SCI with a polygraph. No public trust clearance is required.

Responsibilities

• Troubleshoot and support network, desktop, and systems hardware and software.
• Answer questions and solve technical problems for internal and external customers by phone or self-service ticket, covering hardware, software, networks, system and application access, and telecommunications.
• Review past database records to diagnose, isolate, and analyze problems.
• Pass calls to product line, application, or system support specialists when needed.
• Keep records and tracking databases current, and flag recurring problems and patterns to management.

Requirements

• Strong customer service and help desk support skills, with troubleshooting ability.
• CompTIA Security+ certification with continuing education (CE).
• PWS 9.1 certification.
• At least 4 years of related experience.
• High school diploma plus 1 year of experience for the Help Desk Technician IV level. In some cases, experience can replace education and education can replace experience.
• Active TS/SCI clearance and polygraph required.
• U.S. citizenship required.

Conditions

Full-time schedule of 40 hours per week, onsite in Annapolis Junction, MD, USA, with no travel required.

The likely hourly rate is $29.52 to $33.18. This is not a guarantee. Pay is set by experience, location, and possibly contract terms, and may fall outside this range.

Candidates complete an identity verification process using biometrics and AI, and must be on camera for virtual interviews.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• 401(k) with company match, including pre-tax and post-tax contributions up to IRS limits.
• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• Full flex work weeks where possible.
• Paid vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel accident insurance, provided or available.
• Paid education and certifications, an internal mobility team to help plan your career, and access to current technology to learn from.