Application Support Engineer

Description

The role resolves application and system faults at the customer site, often at short notice when problems arise unexpectedly and need fixing right away. It blends business understanding with technical IT knowledge.

The company is a major European tech player offering consulting, digital services and software development. The role sits in the Digital Platform Services line, which covers core IT for industrial, life sciences, public and finance clients, from front-end to backend. The team has four on-site support engineers who work with a managed staffing team and a central backup engineer, and planning is shared within the team.

Responsibilities

• Give on-site IT support for production and laboratory systems at the Geel and Beerse sites.
• Diagnose and fix hardware and network faults.
• Set up and support label printers, scales and analytical equipment, working with external vendors.
• Provide 2nd and 3rd line support for applications and end users.
• Follow GxP guidelines and ITIL practices in your work.
• Build and maintain a knowledge base so support knowledge stays available over time.
• Suggest process improvements and help meet compliance requirements.
• Take part in a 24/7 standby rotation.
• Act as the local contact for users and escalate to central IT when needed.

Requirements

• You hold an associate degree in IT or can show equivalent experience.
• You have 2, 3 years of experience in IT support or application support.
• You have broad IT skills and pick up new applications quickly.
• You have strong analytical skills and learn fast.
• You can explain complex topics to people with limited technical knowledge.
• You understand how information systems work within an organization.
• You care about the customer experience.
• You can work alone and as part of a team.
• Experience with custom-built applications is a plus.
• Knowledge of server management is a plus.
• You speak Dutch and English fluently and have basic French.

Conditions

Office hours apply, with stand-by cover outside them through an established escalation flow.

The position is an indefinite contract.

Equal-opportunity policy applies.

Benefits

• A company car or mobility budget.
• A laptop, a phone budget and a phone subscription.
• A competitive salary.
• Insurance coverage, meal vouchers, eco-cheques and more.
• Ongoing learning through the company Academy, with over 250 digital and in-person training sessions available to support your career.