Field Support Engineer II

Description

The company has been in business for over 179 years.

It is a global company with more than 42,000 employees, over 4,000 of them in the US and Canada.

Its work spans industrial quality and research, medical technology, consumer markets and semiconductor manufacturing technology.

The Field Support Engineer II works with limited supervision to install, repair, upgrade and service the company's instruments in an assigned field territory, represents the company at customer sites and aims to keep customers highly satisfied.

You will also keep company property in order, including inventory, tools, diagnostic equipment and the vehicle, under company policy, and communicate clearly with your team, customers, management, Sales and Technical Support.

Responsibilities

• Diagnose and repair all designated products in your assigned territory, including preventative maintenance, installations and upgrades, following training, manuals and the company's guidelines.
• Schedule, create, verify or change customer visits by assessing each customer's needs, including the financial effect on the practice and patients' wellbeing.
• File a field service report every day, following the written procedures in the field service reference database.
• Submit a weekly expense report under company policies and procedures.
• Keep spare parts stock to company guidelines and return parts when policy requires it.
• Help grow revenue by promoting service agreements and keeping existing ones in place.
• Deal with customers professionally, politely and calmly.
• Instruct customers on operating and maintaining equipment where needed.
• Look after company test equipment and support tools, including spare parts.
• Install and maintain equipment at trade shows when requested.
• Other duties may be assigned.

Requirements

• Have at least three years of related experience in electronics, fine mechanics, optics or medical field service.
• Work through difficult customer issues to reach results customers are satisfied with.
• Work independently and be self-directed, with limited management oversight.
• Communicate well both verbally and in writing.
• Have strong computer skills.
• Pass the required training to service fine mechanics and optics, and service the equipment you are trained on effectively.
• Manage several projects and your time at once.
• Preferred: a bachelor's degree in electronics, engineering, computer technology or a related field.
• Preferred: A+ and Net+ certifications.

Conditions

The pay range is 32.00 to 40.00 per hour, and a company car is included.

The role is field-based, with travel to customer sites within your territory.

The company provides equal employment opportunity regardless of race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy, genetic predisposition, carrier status, gender expression or identity, or any other legally protected class.

Benefits

• Medical, vision and dental coverage.
• 401k matching.
• Employee assistance programs.
• Vacation and sick pay.