Service Delivery Manager – Indianapolis Facility

Description

The company builds power and propulsion systems and has a strong engineering reputation. This role sits in its business aviation service operation and supports its engines on business aviation customer aircraft.

The job is onsite in Indianapolis, IN, with Greenfield, IN also listed as a work location. Relocation assistance will be provided if applicable.

As Services Delivery Manager for Business Aviation, you will run service delivery for the company installed engines used by business aviation customers. You will lead technicians working under a Part 145 repair station and the company quality system.

Responsibilities

• Manage daily site operations so customer, quality and regulatory requirements are met.
• Lead and develop your team to deliver business goals, offering support and guidance when needed.
• Make sure all work follows applicable law, company procedures and Health & Safety policies.
• Make sure field service representatives are trained to established regulatory requirements before they carry out work.
• Drive continuous improvement to build site capability, refine working processes and support business growth.
• Develop individual team members and team behaviour in line with the company expectations and high-performance team practices.
• Expect domestic travel of less than 10%.

Requirements

• One of the following combinations of education and experience:
• An associate degree with 7+ years of experience in business aviation, commercial or defense aerospace services support, plus an Airframe, Powerplant or Airframe & Powerplant FAA certification.
• A bachelor's degree with 5+ years of experience in business aviation, commercial or defense aerospace services support, plus an Airframe, Powerplant or Airframe & Powerplant FAA certification.
• A master's degree with 3+ years of experience in business aviation, commercial or defense aerospace services support, plus an Airframe, Powerplant or Airframe & Powerplant FAA certification.
• A JD or PhD.
• 9+ years of experience in business aviation, commercial or defense aerospace services support, plus an Airframe, Powerplant or Airframe & Powerplant FAA certification, in place of a degree.
• You must be a U.S. citizen or U.S. permanent resident to be considered.
• Preferred: experience as a manager or director of an aircraft maintenance organization or team.

Conditions

Onsite work in Indianapolis, IN, with Greenfield, IN also listed.

Pay range is $111,868 - $181,786 per year.

Pay for remote employees depends on the state where they live and may fall outside the posted range.

The company provides equal opportunity to all applicants.

Benefits

• A total rewards package with base pay and a discretionary bonus plan.
• Eligibility may open access to health, dental, vision, disability, life and accidental death & dismemberment insurance, a flexible spending account, a health savings account, and a 401(k) with company match.
• Also possibly available: an Employee Assistance Program, paid time off, certain paid holidays, paid parental and family care leave, tuition reimbursement, and a long-term incentive plan.
• Which options you get depends on factors such as hire date, employment type and any collective bargaining agreements.