Product Support Engineer – Bids and Growth

Description

This is a Product Support Engineer role, Bids and Growth, at the UK subsidiary of a larger US group. The company has over 1,400 staff in the UK and runs several major UK defence contracts, covering early warning aircraft, maritime patrol aircraft, autonomous systems, C4ISR services, helicopter support, logistics information services and training services.

The company is growing and new staff can help shape future business.

The role sits in the product support group within a matrix engineering function. That group covers reliability centred maintenance analysis, reliability and maintainability, logistic support analysis, engineering data exploitation, obsolescence management and technical publications.

The focus is on fixed-wing and rotary-wing aircraft platforms, and on preparing bids and proposals.

Responsibilities

• Lead or contribute product support input to bids and proposals, including technical answers, assumptions, support concepts and lifecycle issues.
• Translate customer requirements into support offers that are practical, supportable and compliant.
• Identify product support deliverables, risks, dependencies and opportunities during proposal work.
• Help develop costed assumptions, through-life support concepts and support strategies for proposals.
• Write clear bid content that shows the value of the company's product support offer.
• Take part in proposal reviews, coordination and deadline management to keep outputs timely and high quality.
• Work with capture, business development, engineering, commercial and programme colleagues to shape winning solutions.
• Help build and maintain plans, processes and controls so outputs meet technical, regulatory and company requirements.
• Produce routine product support deliverables when needed.
• Collect, analyse, document and share data that supports product support work.
• Brief internal and external audiences on engineering activity and report progress within the team.
• Exchange data and information with engineering, reliability, publications, supply chain and support colleagues across UK and US teams.
• Keep data governance, assurance, integrity and quality strong.
• Find and lead continuous improvement initiatives.
• Support audits and reviews that check product and data compliance.
• Assist the Lead Technical Support Engineer and the BDUK Support Engineering Manager as needed.
• You may work on other programmes, business development opportunities and engineering excellence initiatives, and on company activities such as quality, safety culture, diversity and inclusion, mentoring, STEM outreach and special projects.

Requirements

• Required: a Bachelor of Science degree in engineering, engineering technology (including manufacturing technology), computer science, data science, mathematics, physics or chemistry, or a non-US equivalent directly related to the work.
• Required: strong experience of, or understanding of, bid and proposal work.
• Required: experience supporting business development, capture or growth teams.
• Required: understanding of how product support contributes to affordability, capability and long-term customer value.
• Required: ability to obtain UK SC security clearance.
• Preferred: ability to interpret customer requirements and develop practical, supportable solutions.
• Preferred: some understanding of support engineering in a military environment.
• Preferred: proficiency in Microsoft Office.
• Preferred: strong analytical skills and excellent attention to detail.
• Preferred: strong written and verbal communication skills.
• Preferred: ability to work collaboratively across engineering, programme, commercial and bid teams.
• No language requirement is listed.

Conditions

You must have the ability to obtain UK security clearance, and UK government rules require UK residency. The successful candidate will hold, or be able to obtain, Security Clearance (SC).

The employer will not sponsor applicants for employment visa status.

Relocation assistance is not negotiable for this role. Candidates must live in the immediate area or pay for their own relocation.

This is not a shift role.

The position is not contingent upon programme award.

Benefits

• Competitive salary and annual incentive plans.
• Continuous learning to build the approach and skills for what comes next.
• Flexibility and tools to make an impact in your own way, with success defined by you.
• An inclusive culture where you are welcomed for who you are and can use your voice.
• Adoption and parental leave options.
• 23 days off in addition to UK public holidays, plus a winter break between Christmas and New Year.
• Pension plan with up to 10% employer contribution.
• Company-paid BUPA medical plan.
• Short-term sickness pay at 100% for the first 26 weeks.
• Long-term sickness pay at 66.67% of annual salary from the 27th week.
• Life insurance at 6 times annual salary.
• Learning Together programme for personal and career development.
• Access to well-being programmes, tools and incentives.