NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

Description

The Naval Criminal Investigative Service (NCIS) has about 2,000 personnel, 700 of them at headquarters and the rest at offices worldwide. NCIS holds primary responsibility within the Department of the Navy for criminal investigation, law enforcement, counter-terrorism, counterintelligence and cyber matters, along with exclusive investigative jurisdiction over non-combat cases involving actual, potential or suspected criminal, terrorism, sabotage, espionage and subversive activity.

This Help Desk Analyst Tier 2 role supports the IT Technology Development division of the NCIS ITD organization in Quantico, VA. The work directly affects the mission.

Type of requisition: regular. Job family: Technical Support Services.

Responsibilities

• Open and resolve service requests and problem incidents.
• Help the user community with technical problems and questions by phone or self-service ticket, covering hardware, software, networks, system and application access, and telecommunications.
• Use problem-solving skills and historical database records to diagnose, identify, isolate and analyze issues.
• Route calls to product line, application or system support specialists.
• Stay in contact with the HQ front desk for ongoing support. You will carry a work cell phone for bad weather or major building closures.
• Handle all VIP tickets as high priority.
• Keep records and tracking databases accurate and current.
• Warn management about recurring problems and patterns.
• Work with system administrators and developers to get services and incidents completed.
• Deliver excellent customer service to users at every organizational level and in many different situations.

Requirements

• Active Top Secret clearance, currently held.
• 5+ years of IT support experience in a help desk environment.
• Experience with Cisco switches and routers.
• CompTIA Security+ CE certification.
• High School Diploma. An AAS is preferred.
• US citizenship required.
• Experience in executive support, help desk support, IT end user support or IT service desk work.
• Ability to obtain Top Secret clearance: Top Secret is the clearance level you must be able to obtain.

Conditions

Onsite work in Quantico, VA, 40 scheduled hours per week.

No travel required. Additional work locations: none listed.

The likely hourly rate is $25.63 to $31.52. This is not a guaranteed salary. Pay is set by experience, geographic location and possibly contract terms, and may fall outside this range.

As part of hiring, you will complete an identity verification process using biometrics and AI. You must be on camera for virtual interviews, and your picture may be taken to verify identity. By continuing, you consent to the use of your biometric data for verification and security.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• Medical plans, some with Health Savings Accounts, plus dental and vision plans for US-based employees.
• 401(k) with pre-tax and post-tax contributions up to IRS limits and a company match.
• Full flex work weeks where possible, and paid time off including vacation, sick and personal time, holidays, parental, military, bereavement and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• An AI-powered career tool that suggests career steps and learning, and an internal mobility team to help you reach your goals.
• Competitive pay, a military-friendly workplace and a culture that values innovation.
• Membership in the company talent community for updates on openings and events.