Senior Application Support Consultant

Description

Join the team as a senior support consultant covering customers across EMEA on the company's ERP platform.

This role is senior and hands-on. You will help steady and build up a group that has recently gone through changes, keeping support quality high while coaching peers and driving ongoing improvements.

Your work covers difficult cases and escalations, plus building the team's skills through knowledge sharing, training and coaching. You will also get structured learning on both the ERP platform and ERPx.

The company is a cloud business with over 40 years behind it that is growing fast. It builds ERP software for mid-market organisations that put people first.

Responsibilities

• Handle and close the day's inbound customer cases across EMEA and the UK.
• Serve as the go-to expert on hard problems and escalated issues.
• Guide and mentor teammates when they need it.
• Run training sessions and help grow the team's knowledge base.
• Own escalations from start to finish, aiming for prompt and effective fixes.
• Work in a flat structure, taking on both first-line and advanced support.
• Split your time between daily support and bigger-picture work such as mentoring and process improvement.
• Join special projects and process improvement efforts.
• Work on the ERP platform and ERPx, beginning with ERP and widening your scope through a rotation programme.

Requirements

• Proven hands-on experience with ERP/x (essential).
• Solid understanding of the Financial and Logistics modules.
• Basic SQL for querying and troubleshooting.
• Strong written and spoken English.
• Able to handle both routine cases and complex escalations.
• Occasional travel to customer sites when needed.
• Fluent or native Swedish.
• Nice to have: advanced SQL knowledge.
• Nice to have: experience mentoring or coaching colleagues.
• Nice to have: experience delivering training.
• Nice to have: prior escalation handling in a support setting.

Conditions

The role may need security clearance for customer projects and access to sensitive customer data.

After an offer is accepted, background checks may be requested, subject to local law, which can involve disclosing a criminal record declaration, right to work, personal identification and work history.

Personal information is handled under local privacy rules.

Hiring decisions are based only on skills, qualifications and business needs, and pregnant people and expectant parents are welcome to apply.

Benefits

• A culture of trust and accountability, with the freedom to act on your own judgement and make an impact.
• A flexible paid leave policy, remote working options and Global Wellbeing Days.
• Tools and guidance to help you do your best work.
• Learn from highly skilled colleagues, role models and mentors in the software industry.
• Sustainability efforts including the ESG strategy and the Act4Good programme.
• A safe, inclusive workplace backed by Employee Resource Groups open to everyone.