Product Director, Professional Services

Description

The company is a cloud ERP business with over 40 years of heritage, working to redefine ERP for mid-market, people-centric organisations. Its customers include management consultancies, engineering and architectural practices, IT services firms, audit and advisory firms, and legal services firms.

These firms depend on their people, so utilisation, engagement profitability and delivery quality decide who wins. This role owns the product vision, strategy and roadmap for professional services, with the aim of making the platform the first choice for mid-market professional services firms.

You will get dedicated engineering capacity to build deep industry capabilities that horizontal product teams would not build themselves. You will work closely with horizontal product managers for Financials, HR, Projects and Procurement so the platform serves these firms end to end.

AI is changing how these firms bill, deliver work and price their services, shifting them away from traditional time and materials models toward outcome and subscription pricing. The role calls for someone who can read where these firms stand in that change and turn it into a roadmap that stays ahead of it.

Responsibilities

• Set the vision, strategy and multi-horizon roadmap for professional services, and align it with the platform strategy and commercial growth targets.
• Own the backlog, the outcomes and the business case for each vertical investment, and set adoption, usage and customer impact goals for every capability, then measure results after launch.
• Act as the internal expert on professional services, giving product, marketing, analyst relations and pre-sales teams the industry knowledge to position, demo and sell.
• Lead a prioritised backlog with dedicated engineering, setting outcomes, success metrics, release plans and quality standards.
• Turn market knowledge into investment-ready requirements, covering market sizing, problem statements and build-or-partner decisions.
• Define industry solution blueprints, reference setups and templates that shorten time to value for customers.
• Represent the vertical in planning with horizontal product teams so professional services needs shape platform investment.
• Work with the Industry Growth Director on launch readiness, pricing, packaging and field enablement.
• Engage strategic customers and the PS Industry Board to test roadmap direction, co-create features and gather evidence of outcomes.
• Track competitors such as NetSuite, Workday, Deltek and Kantata, and explain what their moves mean for the company's positioning.
• Work with partners to strengthen the value offered to professional services customers.
• Turn industry workflows and pain points into product requirements across ERP modules, based on customer interviews, market research and regulatory analysis.
• Promote the use of AI and automation to create industry-specific differentiators that help customers innovate, become more efficient and grow.
• Find where predictive analytics, intelligent workflows and decision support can help professional services users focus on what matters.
• Support Product Marketing, Sales and Customer Success with strategy evangelism, go-to-market work, enablement and customer engagement.
• Contribute to discovery, validation and launch work with UX, engineering and operations, and make sure industry requirements are prioritised and delivered in line with platform capabilities.

Requirements

• Product management experience building enterprise software, such as ERP, PSA or enterprise SaaS, for professional services organisations, with products you have shipped and used by these firms.
• Working knowledge of how these firms operate, including pipeline to resourcing to revenue, utilisation and leverage, engagement profitability, billing models and partner economics.
• Solid grasp of core processes such as project accounting and billing, project planning and delivery, time and expense management, and resource planning for mid-market firms.
• A clear view on how AI is changing the professional services model, from automated billable work to outcome and subscription pricing, and what that means for the ERP these firms need.
• Understanding of how product choices affect ARR, win rates and customer retention.
• Clear communication and stakeholder skills with both executives and practitioners.
• Experience in enterprise SaaS product management.
• Understanding of professional services business models, including project delivery, utilisation, billing, scheduling and compliance.
• Ability to influence without formal authority and work across functions in a matrix.
• Track record of turning complex industry needs into scalable product solutions.
• Strong communication, analysis and stakeholder skills.
• Desirable: experience with ERP or PSA platforms.
• Desirable: familiarity with mid-market services firms and their operational challenges.
• Desirable: familiarity with AI-driven or data-rich product environments.

Conditions

Security clearance may be required for customer projects and access to sensitive customer data.

After an offer is accepted, background checks may be requested, subject to local law, and may involve disclosure of criminal record declarations, right to work, identity and work history, handled under local privacy rules.

Equal opportunity applies to everyone, and hiring decisions are based only on skills, qualifications and current business needs. Applications from pregnant people and prospective parents are welcome.

Benefits

• A culture built on trust and accountability, with the freedom to succeed and make an impact.
• Flexible leave policy, remote working options and Global Wellbeing Days.
• Tools and guidance to grow, so you can focus on what matters most to you.
• Learning from experienced colleagues, role models and mentors in the software industry.
• Sustainability work, including an ESG strategy and the Act4Good programme.
• An inclusive, safe workplace, supported by Employee Resource Groups open to all.