Senior Support Engineer

Description

This position is responsible for supporting, deploying, and maintaining the Customer’s Electrical Network Analysis and Electrical Network Modelling applications, working closely with the Customer’s modelling and operations teams.

The role combines software application support, troubleshooting, and lifecycle management to ensure the reliability and availability of a complex, business-critical software environment. Key responsibilities include investigating and resolving application issues, supporting software releases and configuration changes, troubleshooting calculation and solver errors, and ensuring the stability and performance of the network analysis and modelling applications.

The successful candidate will work directly with the Customer’s engineers, requiring strong software support capabilities and a sound understanding of power systems fundamentals, particularly how network models and telemetry inputs influence application behaviour and analysis results.

Ideally, candidates will have experience supporting electrical network modelling or network analysis software, together with familiarity with DevOps practices and tools such as Jenkins, Git, and automation frameworks. However, candidates with strong application support experience and the ability to quickly learn new technologies, tools, and processes will also be considered.

Do you want to play a crucial role in maintaining the reliability and performance of advanced electrical network analysis applications for critical infrastructure?

The company is looking for an exceptional Senior Support Engineer – Advanced Application Modelling Specialist to join our Electrification team based in Oslo, Norway.

The company - The Energy to Change the World

With over 130 years of experience and proven innovation, the company is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, the company is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Electrification

Our Electrification solutions modernize grids, enable renewable integration, and strengthen energy systems. From software to power conversion and storage, we help create smarter, more resilient energy networks.

Let’s Talk about the Role

The Senior Support Engineer – Advanced Application Modelling Specialist will drive software support, deployment, and lifecycle maintenance for critical network analysis and modelling applications in close partnership with our customer.

You will work directly alongside the customer’s engineering teams to troubleshoot complex application-level issues, support software releases, investigate calculation and solver errors, and ensure the ongoing reliability and high availability of the network analysis software landscape.

How You Will Make a Difference

Supporting the installation, configuration, and troubleshooting of Electrical Network Analysis and Network Model applications

Investigating and resolving calculation errors, convergence failures, and configuration challenges within high-availability environments

Maintaining and improving CI/CD pipelines using Jenkins and modern DevOps tooling to streamline software delivery

Collaborating directly with customer engineers and global the company software factories to deliver seamless operational support and incident resolution

Managing database configurations, server environments across Windows and Linux, and networking components supporting critical data flows

Producing clear documentation, configuration guides, and support manuals while coordinating smooth system handovers and testing activities

Requirements

• You should be a collaborative, analytical problem-solver with a passion for software support and power systems, with:
• The ability to troubleshoot complex software applications, analyze application logs and diagnostics, and resolve calculation or integration errors
• The capability to manage end-to-end software lifecycles, from deployment and testing to operational support and CI/CD pipeline maintenance
• An understanding of power system engineering fundamentals, network topology, SCADA telemetry mapping, and CIM/IEC standards
• An expertise in server administration across Windows and Linux environments, database management, and scripting with tools like Python or PowerShell
• A keen interest in working directly with customers on critical national infrastructure programs and rapidly adopting new tools and technologies
• A formal education and subsequent University Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Software Engineering, or a related discipline are nice to have, but we are most interested in your total experience and professional achievements.
• Where and how you'll work
• This is a permanent position based onsite at our customer’s location in Oslo, Norway (Nydalen), with great opportunities for collaboration and connection.
• Our Culture
• Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve. Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at the company: continuing to electrify to thrive and decarbonize the world. We play a significant role in leading a new era of energy.
• Our technology helps generate approximately twenty-five percent of the world’s electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!
• We're determined to be the best place to grow. We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We’re committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. No two careers are the same, and yours should reflect your personal and professional goals. Your people leader and trusted mentors will support you through navigating your journey.
• We also prioritize fair pay, performance-based rewards, and wellbeing programs for you and your family. With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.
• Inclusion & Diversity
• We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone. As an equal opportunity and affirmative action employer, the company is committed to supporting disadvantaged groups whilst providing equal opportunities for both the company associates and applicants alike. Join us at the company where results can be achieved by embracing a community of belonging.
• Additional Information
• Relocation Assistance Provided: Yes