DDP [CVD] Technical Support Engineer - (E3)

Description

The company is a global leader in materials science and engineering, supplying solutions behind nearly every new semiconductor chip and advanced display. Its equipment is central to advancing AI and bringing next-generation chips to market.

This role supports DDP [CVD] products and sits within the field support organisation, working with the company's business unit engineers.

Responsibilities

• Handle several technical escalations at once, aiming for fast resolution without compromising quality.
• Join customer field issue meetings with FSO staff and work alongside business unit engineers.
• Suggest best practices that improve products, processes and services.
• Write technical lessons learned, troubleshooting guides and technical papers.
• Coach FSO staff on site.
• Support new product introduction early in the product life cycle and at key customer sites.
• Build, or help build, new advanced troubleshooting tools.
• Know current best practices, how your area connects with others, and how competitors differ in the market.
• Coach less experienced colleagues and lead small projects with manageable risk and resource needs.
• Solve complex problems by looking at existing solutions in a new way and weighing several sources of data.
• Affect customer, operational, project and service work within your team and related teams, working within broad guidelines and policies.
• Explain difficult or sensitive information, build consensus, and stay effective in stressful settings.

Requirements

• A bachelor's degree or equivalent in a technical field.
• Ability to work alone and as part of a team.
• Strong organisation and time management skills.
• Excellent interpersonal and communication skills.
• Ability to stay composed under stress and manage difficult problems.
• Familiarity with the Microsoft Apps suite and internal tools including SAP, VSPI and ARK.
• 7+ years of experience with DDP products or similar equipment.

Conditions

Base pay ranges from $96,000.00 to $132,000.00, set by location, hire grade, job knowledge, skills, experience and internal equity.

Full-time, regular position, based from home or mobile in AZ-001, CA-001, ID-001, OR-001, TX-001 or UT-001.

Travel is generally 25% of the time, and can reach 50%.

Not eligible for relocation.

TSEs support FSO staff remotely and on site with highly complex problems such as equipment malfunctions, on-wafer issues and performance programs, where first-line support could not isolate or fix the fault. They set success criteria, build action plans, analyse findings, run root cause analysis and support FSO repairs through to closure.

Run technical escalations at customer sites, remote and on site, for DDP [CVD] products using a systematic, data-driven approach to troubleshooting.

Provide technical feedback to improve fleet performance, improvement programs and upgrades.

Guide and coach field engineers on troubleshooting, work habits and team norms.

Write troubleshooting guides and technical documents that build field engineers' knowledge.

For sales roles, the posted range is the Target Total Cash range, the base salary plus target bonus at 100% goal achievement.

Accommodation requests are handled separately by the company's HR team and cannot be used to check application status.

Benefits

• A comprehensive benefits package.
• Possible eligibility for bonus and stock award programs, where applicable.
• A supportive culture that encourages learning, development and career growth.
• Programs for health and wellbeing at work, at home and beyond.