Application Production Support Engineer (Senior)

Description

The company is a bank-sector organisation looking for an experienced Application Production Support Engineer at senior level.

You will keep business-critical applications stable, available and performing well in production, giving both technical and functional support.

You will work with Development, Infrastructure, Security and Business teams on incident resolution, releases, monitoring, automation and ongoing service improvement.

Responsibilities

• Give technical and functional support for business-critical applications.
• Run incidents, service requests, problems and changes according to ITIL best practice.
• Watch application and infrastructure health to keep availability and performance high.
• Carry out root cause analysis and put preventive measures in place.
• Support releases, deployments, migrations and environment management.
• Work with development and infrastructure teams to make systems more reliable and operations more efficient.
• Keep operational documentation, procedures and knowledge repositories up to date.
• Take part in on-call support when required.

Requirements

• You have 6+ years in application production support, application management, IT operations or a similar role.
• You understand production environments and mission-critical application support well.
• You have managed releases, production incidents, monitoring and operational processes.
• You have proven depth in ITOps, infrastructure operations and production support practice.
• You have worked in Agile, DevOps and ITIL environments.
• ITIL certification is an advantage.
• Technical skills: Databases: SQL Server, Oracle, PostgreSQL, Sybase.
• Operating systems: Windows Server, Linux (RHEL), UNIX / AIX.
• Monitoring, automation and DevOps: Dynatrace, Jenkins, Ansible, AutoSys, CI/CD, DevOps / SecDevOps.
• File transfer: CFT, MQ, FTaaS, FTP / SFTP, PeSIT.
• Infrastructure and security: cloud platforms (IaaS, PaaS, SaaS), Terraform, load balancers, firewalls, Active Directory, LDAP, TLS / SSL, SSH, PGP / GPG.
• Service management: ServiceNow, Jira, ITSM tools, Agile methodologies.

Conditions

Equal opportunity applies to all candidates.