Operations Support Engineer (L2)

Description

Your role keeps the system running and stable after it goes live, across all environments.

The company works on complex public sector IT projects, including systems integration, informatics, analytics, solution delivery and programme management.

The team covers software development, data work, security, machine learning, cloud and mobile.

The company was acquired in July 2024.

Responsibilities

• Handle second-level incidents, problems and service requests within agreed service levels, by investigating and fixing them.
• Carry out corrective, adaptive, preventive and perfective maintenance so the system stays operable and meets the CA's technical, operational and security baselines.
• Watch system health and performance with observability tools, act early on alerts and events, and work with DevSecOps Engineers on deployments, automation and environment tuning.
• Work with database administrators, architects and the CA's operations teams on day-to-day running, configuration management and change control.
• Take part in change and release work, making sure deployments are ready, rollbacks are planned and validation testing is done.
• Join post-incident reviews and root-cause analyses, and keep runbooks, knowledge-base articles and other operational documents up to date.
• Pass on knowledge and run handovers so the service stays sustainable.
• Support middleware and integration components, including gateways, data transformation, messaging, identity and access management, web servers and content management platforms.

Requirements

• Solid grasp of ITIL service management, covering incident, problem, change, release, event and knowledge management.
• Ability to use the IT service management tools the CA defines or agrees to.
• Experience with Linux or Unix, container orchestration platforms and observability stacks.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of application runtimes, APIs, middleware and integration technologies, including API management and gateways, event streaming and message-oriented middleware, data mapping tools, identity and access management with OAuth2, OIDC or SAML, web infrastructure and content management, and mobile build and deployment pipelines.
• Knowledge of database performance monitoring and coordination of backup and recovery.
• Familiarity with system hardening, patching and vulnerability remediation.
• Strong skills in analysis, troubleshooting and documentation.
• Ability to communicate clearly and work in a multicultural, multi-vendor operations setting.
• Familiarity with the middleware and integration tools the CA defines or agrees to, such as API, data transformation and messaging platforms, event streaming, identity and access management, web and content management, and observability and automation tools.
• At least 3 years in IT operations or application or system support, including at least 2 years in L2 support for large, mission-critical systems.
• Experience in ITIL-aligned frameworks and structured change and release processes.
• Preferred certifications: ITIL Foundation or higher, Linux administration, container orchestration or an equivalent.

Benefits

• A competitive salary package.
• Health insurance coverage from day one.
• A meal allowance paid through a ticket restaurant card.
• Work on projects with impact at national and European level.
• In-house training and a wide range of online learning options.
• A collaborative team that celebrates achievements and milestones together.