Junior Desktop Support Engineer (On Site)

Description

The company gives people access to global capital markets through technology, offering clients a user-friendly, personalised experience.

The Desktop Support team is adding a junior engineer to its Global team in Amsterdam.

The company has 2,500 colleagues across 11 countries, and you would work alongside people from many cultures and backgrounds.

Responsibilities

• Set up PCs, telephone systems, wireless networks and peripherals such as printers, scanners and mobile or smart phones, following department standards.
• Carry out technical desktop support tasks on your own, in line with relevant best practices.
• Spot risks early and work to reduce or remove them. If that is not possible, raise them, escalate them and tell the right people in time.
• Explain facts, practices, policies and challenges in your current tasks clearly to team members.
• Look for chances to automate work and offer self-service for standard requests, so more gets done in less time.
• Take part in Agile ceremonies in line with team guidelines.

Requirements

• Fluent in English.
• Strong communication skills, with good people and training skills.
• Knowledge of MS 365, MS Teams, Windows 11 and AI tools.
• Able to support application and operating system installations.
• Good understanding of end-user hardware and basic networking.
• Either at least 2 years of experience supporting complex desktop environments, or a recently completed ICT degree.
• Team player, eager to learn and highly self-motivated.
• Preferred: experience with an ITIL-driven ticketing system or ServiceNow.
• Would be an asset: experience in an international company, and experience in the financial industry.

Conditions

On-site role based in Amsterdam, Netherlands.

The company values diversity and inclusion.

Benefits

• Investment in your development, with a robust career available from day one.
• An open feedback culture and supportive teams that help you grow and reach your career goals.