IT Support Specialist

Description

Amsterdam-based IT Support Specialist I role on a worldwide IT support team, serving staff across the Netherlands whether they work in the office or remotely.

The company makes unified point-of-sale software for retail and e-commerce, hospitality (hotels and restaurants), and golf clubs, covering multichannel sales, new locations, global payments, financial services and links to supplier networks.

Founded in Montreal in 2005, the company is listed on the NYSE and TSX, has teams in North America, Europe and Asia Pacific, and serves customers in more than 100 countries.

The IT support team equips every employee with the hardware and software they need and helps anyone in the organization with technical questions or problems.

Responsibilities

• Handle onboarding and offboarding, including issuing and recovering IT equipment.
• Keep accurate records of hardware and software stock, such as backstock, audio-visual gear and monitors.
• Check that office desks and meeting rooms are tidy, working and well set up.
• Work with Level 1 and Level 3 colleagues to diagnose and fix common IT problems.
• Under guidance, help IT teams with basic configurations, projects and monitoring, following individual development plans.
• Give technical support to staff and executives.
• Teach end users IT best practices and run technical training when needed.
• Carry out SOX compliance tasks carefully and consistently.
• Help with routine IT maintenance.
• Process user access requests.
• Stay current on IT compliance requirements and your duties under them.
• Work with teams inside and outside IT on initiatives and issues.
• Maintain and update the IT knowledge base.
• Train Level 1 technicians on new tools and procedures.
• Support the IT operations team with office IT.
• Host large meetings and company events.
• Communicate clearly and confidently with executives and business stakeholders.
• Help the wider team reach organizational goals, including tasks outside your formal role.

Requirements

• An associate's degree in IT or a related field.
• Good experience with MDM and ticketing systems.
• Working proficiency in Mac OS and Windows.
• 1-3 years of experience in IT support.
• Solid networking basics: VLAN, TCP, DHCP, IP and MAC addresses, switches and cable management.
• Strong troubleshooting and problem-solving skills with close attention to detail.
• A focus on results and an ownership mindset for projects and tasks.
• Clear communication and good customer service skills.
• Ability to work alone and as part of a team.
• Certifications such as CompTIA A+ or Network+ are preferred.
• General knowledge of SOX compliance is an asset.

Conditions

Based in Amsterdam, supporting staff in the Netherlands both in the office and remotely.

The company is an equal opportunity employer and offers accommodations on request during the selection process.

Benefits

• Equity options.
• Pension plan contributions.
• Training to build your skills and career.
• Health and wellness credit.
• Time off to volunteer in your community.
• Interest groups, employee-led networks, social committees and sponsored sports teams.
• PX benefit: work from almost anywhere in the world for 60 days a year.
• A performance-driven culture, with a team big enough to grow in and small enough for your voice to count.
• Career-defining opportunities.
• Office in central Amsterdam with several free lunches per week.