Product Manager, Zoom Phone

Description

The company Phone team builds and develops the company's cloud-based phone services for enterprise customers around the world. The team sets product strategy and works closely with engineering, design, sales and support to keep the service working well inside the company Workplace.

In this role you will help set the direction for cloud telephony features and own objectives and KPIs that affect how millions of people communicate at work. The work sits where customer insight, data and cross-functional delivery meet, turning complicated telephony requirements into dependable, user-focused product experiences. It suits someone interested in how enterprise communication changes and motivated by building scalable solutions at a quick pace.

The company's products include the company Contact Center, the company Phone, the company Events, the company Apps, the company Rooms and the company Webinars. The team is problem-solving oriented, moves quickly and designs with customers and users in mind, with room to take on new challenges and grow your career.

This is a hybrid role requiring on-site presence two days per week at the San Jose, CA office. Remote arrangements are also available.

Responsibilities

• Decide which the company Phone features and improvements to build and in what order, based on customer insight and business value.
• Turn customer needs into clear user stories, business requirements and functional specifications for core telephony systems and services.
• Keep the product backlog current and work with engineering and design to deliver in iterative agile cycles.
• Work with other product managers, product marketing and stakeholders to shape and update the core telephony platform roadmap.
• Review product KPIs and usage data to spot trends, check requirements and make changes that raise customer satisfaction.
• Study competing and adjacent products and industry trends, and talk directly with customers and stakeholders to refine product direction.

Requirements

• A bachelor's degree in computer science, electrical engineering or a related technical field, or equivalent experience, plus 5+ years of product management experience in telephony.
• Strong communication skills, with a track record of gaining buy-in across teams, explaining complex ideas simply and making clear decisions when the picture is unclear.
• A proven record in telephony-focused businesses such as enterprise SaaS, communication or collaboration products, delivering new solutions in fast-changing settings.
• A solid grasp of cloud and on-premise enterprise unified communications platforms, and a history of turning technical complexity into compelling product experiences.
• Familiarity with SIP signaling, RTP, WebRTC and H.323, plus hardware such as PBX systems and IP phones.
• Working knowledge of QoS, latency, jitter and packet loss, and how each affects call quality.
• Experience integrating telephony services through RESTful APIs and running product delivery with Agile and Scrum.

Conditions

Base salary and/or OTE: $98,900.00 - $228,700.00.

Total direct compensation considers base salary, bonus and equity value, in addition to the base salary and/or OTE above.

Starting pay depends on several factors and matches your qualifications and experience. The range may differ by location.

The application window is at least 5 days. The anticipated position close date is 10/30/26.

The company uses a structured hybrid approach built around offices and remote work. Each posting states whether the role is hybrid, remote or in-person.

Equal opportunity: hiring is based on skills, experience and potential, and accommodations are available on request during the hiring process.

Benefits

• The benefits program includes a range of perks and options covering physical, mental, emotional and financial health, work-life balance and community involvement.