Principal AI Product Manager

Description

The company builds AI services for developers and enterprises, including speech recognition, decision intelligence, voice AI, and agentic capabilities, with the aim of taking developers from a first API call to production apps.

The team sits where AI innovation, platform engineering, product strategy, and developer experience meet, and it values curiosity, craft, and quick experiments.

The company is a collaboration platform business whose products include the company Contact Center, the company Phone, the company Events, the company Apps, the company Rooms, and the company Webinars.

The role is hybrid, with on-site work 3 to 4 days per week in Seattle, WA or San Jose, CA. Remote work is not offered for this role.

The company offers at least 5 days to apply, and the posting lists an anticipated close date of 11/20/26.

The company is committed to fair hiring and provides accommodations on request. Accommodation requests go through a dedicated form, and other requests are not handled there. Interviews use BrightHire, which may record them.

Responsibilities

• Set the product vision, strategy, and roadmap for AI services experiences, covering developer onboarding, API discovery, and adoption in production.
• Find differentiation through AI-native interaction patterns and product-led growth, turning new AI capabilities and developer needs into products with measurable customer and business results.
• Own experience design from first concept and interaction model through production-ready designs, using UX, visual design, and systems thinking to simplify complex AI and developer workflows.
• Build and test prototypes quickly in Figma and with AI-assisted coding and other modern tools, keeping a high standard for usability, visual quality, and consistency.
• Use AI every day for research, ideation, prototyping, and experiments, including new interaction models for AI agents, multimodal experiences, and developer tools.
• Work with engineering, AI researchers, design, developer relations, and go-to-market teams to take products from an unclear opportunity to a successful launch.
• Track success metrics for developer activation, time to first value, adoption, retention, and customer satisfaction, balancing customer value, technical feasibility, and speed.
• Guide product direction across teams through sound judgment, clear communication, and proven results, working hands-on as an individual contributor without relying on formal authority.

Requirements

• Significant experience leading complex, high-impact technology products, including a record of taking unclear opportunities through to successful launch.
• Solid background in UX and product design, shown through a portfolio of shipped products with excellent interaction and visual design.
• Hands-on use of generative AI, AI coding assistants, and rapid prototyping tools to speed up discovery, design, and development.
• Able to work closely with engineers, understand APIs and platform capabilities, and turn complex technology into intuitive customer experiences.
• Experience building developer platforms, APIs, enterprise SaaS, AI products, or other complex technical products.
• Comfortable making decisions, building prototypes, and shipping quickly in fast-changing environments with little overhead.
• Proven ability to shape strategy and raise quality standards across teams while working hands-on as an individual contributor.

Conditions

Base salary range is $171,800.00 to $375,900.00, plus bonus and equity, as part of a total direct compensation approach.

Starting pay depends on several factors, including qualifications and experience.

Pay ranges vary by location.

Posting requires on-site presence 3 to 4 days per week at the Seattle, WA or San Jose, CA office. Remote work is not available.

Equal-opportunity statement: the company evaluates every candidate on skills, experience, and potential.

Benefits

• Benefits cover physical, mental, emotional, and financial health, work-life balance, and community involvement, with more details available through the company's benefits page.