Product Manager, HW & Global Launch

Description

Join the global product management group for the company's platform and help drive successful launches, upgrades, and commercial readiness outside the U.S.

You will report to a Senior Group Product Manager in the Systems and Software team and act as the main product management contact for hardware and software launches outside the U.S.

The work centres on running cross-functional launches, building repeatable launch processes, and working with global commercial, product operations, engineering, regulatory, clinical education, and regional teams so that markets are ready to introduce and support new capabilities.

Operational leadership, attention to detail, sound prioritization, and the ability to influence teams without formal authority are central to the role.

Responsibilities

• Lead hardware launch coordination, execution, and reporting for platform launches and upgrades, setting milestones, owners, dependencies, risks, and escalation paths.
• Build and keep improving consistent, efficient processes for launching systems and software after first market introduction, using lessons learned to raise launch quality, speed, and predictability.
• Drive commercial readiness for new-market and out-of-U.S. software launches with global marketing, sales, operations, training, regulatory, quality, and regional teams, finding and closing readiness gaps.
• Own system allocation planning and prioritization for internal systems and upgrades, balancing internal and external needs against business priorities, launch timing, customer commitments, and available supply. Manage demo system upgrades and readiness.
• Lead go-to-market readiness and launch execution for individual countries outside the U.S., adapting plans to local requirements while staying aligned with global strategy and standard processes.
• Set and maintain launch readiness requirements, criteria, and governance so that technical, operational, commercial, regulatory, training, and market requirements are defined, tracked, and met before launch.
• Coordinate training readiness outside the U.S. with Clinical Education, regional commercial teams, and other stakeholders, covering training needs, timing, materials, deployment, and launch support.
• Act as the primary product management contact for out-of-U.S. launch stakeholders, giving clear communication, decision support, issue resolution, and escalation across global and regional teams.
• Run cross-functional launch meetings and working sessions, keeping people accountable and issues resolved on time across engineering, product operations, supply chain, quality, regulatory, clinical education, marketing, sales, and regional organizations.
• Work with global markets to understand country-specific customer, operational, regulatory, and commercial needs, then turn those insights into launch requirements, prioritization recommendations, and process improvements.
• Use quantitative analysis, forecasting, market impact assessment, and stakeholder input to guide launch sequencing, system allocation, and readiness decisions.
• Build a deep understanding of the platform, its hardware and software configurations, and the commercial and operational processes needed to introduce and sustain it globally.
• Support product management across the lifecycle as needed, including requirements development, design reviews, launch planning, post-launch feedback, and sustaining work.

Requirements

• Bachelor's degree in engineering, computer science, business, operations, or a related field.
• At least 4 years of professional experience in product management, marketing, sales, operations, engineering, program management, supply chain, or an equivalent role.
• Experience leading complex cross-functional initiatives from planning through execution.
• Demonstrated experience coordinating product launches, commercialization, operational readiness, or other business-critical rollouts.
• Strong organizational and project management skills, with the ability to handle several workstreams, dependencies, deadlines, and competing priorities.
• Strong written and verbal communication, including the ability to speak clearly to both technical teams and senior leadership.
• Ability to influence and lead cross-functional teams without formal authority, bridging engineering, operations, commercial, training, regulatory, and regional teams.
• Quantitative mindset, using data, forecasting, and structured analysis to make prioritization and launch-readiness decisions.
• Preferred: MBA or an advanced technical degree.
• Preferred: product management experience in medical devices, surgical robotics, healthcare technology, or another highly regulated industry.
• Preferred: experience launching hardware and software products, especially those with complex configurations, dependencies, or global commercialization needs.
• Preferred: experience with international or out-of-U.S. launches, and an understanding of how country-specific regulatory, commercial, operational, training, and customer requirements shape execution.
• Preferred: experience building standard launch frameworks, readiness criteria, governance processes, dashboards, or operating mechanisms that improve efficiency and consistency.
• Preferred: experience with system allocation, demand planning, forecasting, supply constraints, or prioritizing limited resources across internal and external stakeholders.
• Preferred: experience coordinating product upgrades, demo assets, installed-base activities, or configuration management.
• Preferred: familiarity with medical device quality systems, design controls, regulatory requirements, and commercialization processes.
• Preferred: experience working with regional commercial organizations and turning global product strategy into country-level go-to-market plans.
• Preferred: strong executive presence and presentation skills, with the ability to condense complex information into concise recommendations and status updates.
• Preferred: proficiency in Microsoft Office and experience building analytical models, dashboards, and reporting tools.
• Preferred: experience with robotic systems, surgical workflows, or clinical education and training programs.

Conditions

The role is primarily onsite and involves regular work with cross-functional teams.

You must be able and willing to travel domestically and internationally, including to global markets for launch readiness, training, customer and commercial work, and other business needs.

You may be asked to take part in operating room environments, customer sites, and other clinical settings, and must meet any applicable site credentialing requirements.

The company and its customers may require proof of current vaccination against certain diseases, including COVID-19, and requirements can vary by role.

Some roles are subject to U.S. export controls, which may affect candidates who are nationals of countries under embargo or sanctions. Export license processes can take 3 to 6+ months, and a Technology Control Plan typically adds about 2 weeks. Final offers for such roles depend on an approved export license and or an executed plan before the start date.

Qualified applicants with arrest and conviction records will be considered in line with fair chance laws.

The position may be filled at a different job level than listed, depending on business need and the selected candidate's experience, knowledge, and skills. Pay will be based mainly on the job level filled and the candidate's qualifications, as allowed by law.