Marketplace Geo Expansion Program Manager

Description

The company is a global edge-to-cloud business that helps other organizations connect, protect, analyze and act on their data and applications, from the edge to the cloud.

This role leads the extension of the company's marketplace commerce into markets outside the United States. You will turn each country's rules on regulation, tax, payments, identity, privacy, trade compliance, contracts, localization and operations into one repeatable market-entry program.

You will coordinate staged launches in selected countries, keeping the customer and seller experience consistent while adapting the operating model to local needs. The work involves Legal, Tax, Finance, Treasury, Product, Engineering, Operations, Sales, Partner Management and outside providers.

Responsibilities

• Own the full geographic expansion roadmap, covering market priorities, business cases, launch order, go-live criteria, dependencies, resourcing and executive decisions.
• Build a reusable country-readiness framework for marketplace rules, merchant-of-record setup, payment flows, indirect tax, invoicing, customer and seller identity checks, data protection, export controls, contracting and local operating requirements.
• Run cross-functional workstreams with Legal, Tax, Finance, Treasury, Product, Engineering, Operations, Sales, Marketing, Partner Management, Customer Support and regional teams.
• Assess how attractive and complex each market is, and recommend launch waves based on customer demand, partner readiness, regulatory feasibility, cost, operational effort and time to value.
• Turn guidance from outside counsel and subject-matter experts into clear business requirements, control frameworks, decision logs and executable plans.
• Specify requirements for local currency, foreign exchange, tax calculation and remittance, invoicing, refunds, chargebacks, seller payouts, reconciliation, revenue recognition and financial reporting.
• Work with product and engineering teams on customer identity, purchase eligibility, localization, data integration and country-specific platform capabilities.
• Coordinate readiness for customers, independent software vendors and channel partners, including onboarding, contracting, communications, training, support and operational handoffs.
• Produce integrated plans, RACIs, risk registers, dependency maps, budgets and executive dashboards. Remove blockers early and escalate decisions when needed.
• Set launch and post-launch KPIs, run readiness reviews and retrospectives, and turn lessons learned into playbooks for later markets.
• Act as the single point of accountability for expansion status, risks, trade-offs and outcomes, from working teams up to executives.
• Deliver a prioritized, multi-phase country strategy and launch roadmap, country scorecards, market-entry recommendations, approved business cases, a documented operating model and governance structure, a cross-functional RACI, country-specific requirements with owners and milestones, executive reporting on schedule, budget, risks, decisions and business impact, and a reusable launch playbook.

Requirements

• Required: a bachelor's degree in business, technology, finance, operations or a related field, or equivalent practical experience.
• Required: 6+ years in program management, business operations, product operations, strategy or similar roles, including ownership of complex global initiatives.
• Required: a track record of leading multi-country launches or market-entry programs in a highly matrixed technology organization.
• Required: working knowledge of digital commerce or cloud marketplace operating models, including payments, tax, invoicing, seller settlement and order-to-cash.
• Required: experience working with Legal, Tax, Finance, Product, Engineering and regional business teams to turn policy or regulatory guidance into operating requirements.
• Required: strong program design skills, including roadmaps, governance, dependency and risk management, budgeting and executive reporting.
• Required: excellent written and verbal communication, with the ability to simplify complex issues and influence senior stakeholders without formal authority.
• Required: sound judgment and willingness to recommend a course of action when information is incomplete and priorities compete.
• Preferred: experience with B2B software marketplaces, marketplace-as-a-service platforms, hyperscaler marketplaces or global digital commerce.
• Preferred: familiarity with marketplace regulatory frameworks, VAT/GST, payment-services boundaries, merchant-of-record models, privacy, export controls and enterprise identity verification.
• Preferred: experience working with payment processors, marketplace platform providers, outside counsel and multinational finance or tax teams.
• Preferred: an MBA or advanced degree in a relevant discipline.
• Preferred: PMP, PgMP, Agile or a comparable program management certification.

Conditions

Hybrid role: on average 2 days per week in a company office.

Location: United States. Annual base salary is USD 130,500 to 247,500 in Colorado and USD 123,500 to 285,000 in North Carolina and Texas.

The final offer may fall outside this range depending on location, experience, education, training or skill level. Variable incentives may also be offered on top of base pay.

The estimated application closing date is November 16 2026.

Equal opportunity employer: hiring decisions are based on qualifications, merit and business need.

Benefits

• Health and wellbeing benefits covering physical, financial and emotional wellbeing for team members and their families.
• Career development programs, whether your goal is to become a subject expert or to move into another division.
• Flexibility to manage work and personal needs.
• US benefit details are published on the company's new-hire enrollment page.