Manager, Business Operations, Strategy & Design, and End-to-End Program Management

Description

The role is a leadership position inside the Lead-to-Cash (L2C) Transformation Office, turning strategic business priorities into executable transformation initiatives, operating models and measurable outcomes.

You will work with Product Management, Sales, Finance, Operations, Supply Chain, Legal, IT and Customer Success to align people, processes, technology, data and governance on complex enterprise initiatives.

The job blends business strategy, organizational design, operational excellence and program leadership, supporting transformation, new product introductions (NPI) and long-term growth.

The ideal person balances strategic thinking with strong execution, influences stakeholders, works through complexity and delivers results in fast-changing business settings.

The company is a global edge-to-cloud technology company that helps organizations connect, protect, analyze and act on their data and applications, from edge to cloud.

Responsibilities

• Work with Lead to Cash functional leaders to set, rank and deliver transformation initiatives that support enterprise goals.
• Turn strategic priorities into roadmaps, business cases and implementation plans for the Lead to Cash program.
• Find ways to improve customer experience, operational performance, scalability and business effectiveness.
• Support strategic planning, transformation reviews and executive decisions.
• Keep transformation investments tied to measurable business results.
• Run cross-functional planning and prioritization so stakeholder groups stay aligned.
• Support risk management, issue resolution, dependency tracking and organizational readiness.
• Work with stakeholders to simplify, standardize, automate and improve business processes.
• Assess business capabilities, operating structures, workflows and governance models to raise effectiveness and efficiency.
• Drive initiatives across product and offer management, commercialization, contracting, order management, licensing and entitlements, fulfillment, billing, renewals and customer success operations.
• Keep people, process, technology, data, controls and governance aligned.
• Lead large cross-functional transformation programs tied to strategic priorities.
• Build and manage integrated program plans covering milestones, resources, dependencies, deliverables and success criteria.
• Drive delivery across business and technology workstreams to hit program objectives.
• Identify and resolve risks, issues, constraints and interdependencies early.
• Coordinate and hold accountable multiple functions and stakeholder groups.
• Act as the main link between the Lead to Cash program and the Business Unit NPI teams.
• Coordinate NPI checklists and activities across business, operations and technology teams.
• Make sure Lead to Cash systems, processes, data, training, reporting, controls and support functions are ready for incoming NPIs.
• Support commercialization, adoption, stabilization and continuous improvement.
• Work with leaders and change teams to drive adoption of new capabilities and ways of working.
• Assess organizational impact and readiness needs.
• Support communications, stakeholder engagement, training and deployment.
• Track adoption metrics and keep improving outcomes after implementation.

Requirements

• A bachelor's degree in Business, Engineering, Information Systems, Operations, Finance or a related field, or equivalent practical experience.
• An advanced degree or relevant professional certifications are desirable but not required.
• Typically 8+ years in program management, business transformation, business operations, strategy, product commercialization, consulting or a related field.
• Experience leading complex cross-functional initiatives in large, matrixed or global organizations.
• A track record of delivering programs from strategy and planning through implementation and stabilization.
• Experience influencing stakeholders and driving results across teams and organizational boundaries.
• Experience with transformation, operational readiness, product launches, organizational change or business process improvement.
• Preferred: experience with Lead-to-Cash (L2C), Quote-to-Cash (Q2C) or Order-to-Cash (O2C) processes.
• Preferred: experience in technology, software, networking, telecommunications, manufacturing, professional services or other complex business environments.
• Preferred: experience with enterprise software, SaaS, subscription, consumption-based or as-a-service business models.
• Success is measured by delivery of transformation initiatives against defined objectives, measurable gains in operational performance, customer experience and process effectiveness, effective governance and executive engagement, and successful launches of new products and services.
• Also valued: sustained adoption of new capabilities and processes, and strong credibility across business and functional groups.
• Also valued: licensing, entitlement management, digital fulfillment and customer lifecycle management.
• Also valued: ERP, CRM, CPQ, contract lifecycle management, product catalog, digital commerce or similar enterprise platforms.
• Also valued: operating model transformation, organizational effectiveness, business process redesign or enterprise integration.

Conditions

This is a hybrid role, with an average of 2 days per week in an HPE office.

The United States salary range is $123,500 to $285,000 annually in Texas, base salary only, and may vary by location, experience, education, training or skill level.

Variable incentives may also be offered on top of base salary.

Accommodation requests can be made through the company's accessibility form during any stage of hiring.

The company is an equal opportunity employer and makes decisions based on qualifications, merit and business need.

The company will follow applicable laws on the use of arrest and conviction records in hiring.

Benefits

• Health and wellbeing benefits covering physical, financial and emotional wellbeing.
• Career development programs, including paths to become a subject expert or move into another division.
• An inclusive workplace with flexibility to manage work and personal needs.