Lead Service Designer

Description

The company delivers high-profile digital products and services for some of the largest companies in the UK and public sector bodies.

The work uses leading technologies and covers user needs, technical design and business operations, with the aim of building solutions that serve users, create business value and benefit society.

Responsibilities

• Lead service design work and design sprints with delivery teams, senior stakeholders and users.
• Study user and business needs, along with the wider operational and organisational setting, including in highly complex service areas.
• Produce design concepts, user experience designs and service blueprints that rethink end-to-end service delivery.
• Help set the vision and outcomes for products, services and programmes.
• Build and test digital prototypes with users quickly.
• Act as a key contact for clients and build strong relationships with them and within delivery teams.

Requirements

• You are an experienced service designer who can lead and coach others to deliver excellent digital services.
• You have worked in agile, multi-disciplinary teams and delivered new services within large, complex transformation projects.
• You have delivered work in the UK public sector, including to GDS standards and through Service Standard Assessments.
• You build strong client relationships and collaborate across teams and organisations to meet demanding deadlines on challenging projects.
• You can explain complex business and technical issues clearly to both technical and business audiences, manage stakeholder expectations, set direction and handle difficult conversations.
• Additional information: not specified in the posting.

Conditions

Hybrid working, with some flexible working arrangements.

Reasonable adjustments are available during recruitment; contact the company to request them.

The company offers a Disability Confident Interview Scheme, guaranteeing interviews to disabled applicants who meet the minimum criteria; applicants must opt in.

Benefits

• 25 days' holiday.
• Private medical healthcare through Vitality.
• Pension contribution and life assurance.
• Support for professional certifications as part of learning and development.
• Retail discounts covering restaurants, supermarkets, travel, leisure and health and well-being.
• Access to employee resource groups that bring together colleagues from diverse backgrounds to connect, learn and support one another.